Server

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Purpose 

 

Entry level position in Food & Beverage Service  

 

Special Requirements 

 

• Has 1 -2  years of relevant experience in 5 star hotels/resorts or reputable stand alone restaurants 

• Possesses excellent English, math and psychometric abilities  

• Possesses aptitude and upward mobility.  

• Technical education in Hospitality Management is preferred 

• Basic wine knowledge preferred 

 

Major Responsibilities 

General 

Executes all tasks assigned by his/her superiors 

Demonstrates a high degree of standards awareness; promotes teamwork and acts as role model 

Attends all scheduled training sessions 

Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule 

 

Departmental 

Prepares mise-en-place; sets up and clears tables in the work area. Maintains high standards of hygiene and orderliness 

Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes hotel services and products 

Takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely and efficient manner 

Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel 

Anticipates guest needs, offers suggestions and ascertains satisfaction  

Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur 

 

 

Specific Responsibilities and Tasks 

General 

Adheres to the hotel's code of conduct and grooming & hygiene standards 

Is seen as working hands-on, assists colleagues in crunch times; Walks the talk 

Actively participates in briefings and meetings 

Maintains a clean and orderly work area and promotes a safe working environment  

Performs any additional duties as assigned 

 

Departmental  

Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner 

Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented 

Requisitions supplies according to established procedures 

Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner 

 

Reports to 

 

Department Head 

 

Appropriate Manual/Policy & Procedure 

 

Four Seasons Service Culture Standards 

Four Seasons Core Standards 

 

General  

Front & Lobby Areas 

Problem Resolution 

 

Heart of the house / Employee dining 

Heart of the house / Staff locker rooms 

 

Departmental 

Room Service 

Private Bar 

Guest Room Amenities 

Bar & Lounge 

Restaurant Service 

Pool & Beach Staffed  

Pool & Beach Food & Beverage 

The Kids Experience 

 

Compliance Policies 

 

Confidential, Privacy and Proprietary Data Statement 

Our Policy Against Harassment 

Electronic Systems Policy 

 

 

Special Requirements 

 

• Has 1 -2  years of relevant experience in 5 star hotels/resorts or reputable stand alone restaurants 

• Possesses excellent English, math and psychometric abilities  

• Possesses aptitude and upward mobility.  

• Technical education in Hospitality Management is preferred 

• Basic wine knowledge preferred