About this role
About Us:
ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 28 countries across UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.
Role Overview:The Compliance Executive/Officer is responsible for ensuring secure, compliant, and efficient transaction processing. The role involves reviewing flagged transactions, performing compliance checks, and escalating suspicious or high-value cases where required. They engage directly with customers to resolve compliance queries through outbound calls and support retention by ensuring timely resolution. They collaborate with CX, Sales, and Compliance teams to manage escalations, respond to inquiries, and maintain service quality.
Job Responsibilities:
Transaction Monitoring:
• Review live transactions flagged with failed transaction monitoring rules.
• Perform compliance checks before approving in-process transactions.
• Request additional documentation when details are insufficient.
• Identify suspicious activity and submit Suspicious Activity Reports.
Customer Interaction:
• Engage with customers through arranging Outbound Calls, whose transactions are under compliance review to resolve compliance queries promptly.
• Support customer retention through proactive communication and timely resolution of compliance requirements.
• Respond to customer inquiries via Web Complaints.
Skills & Qualifications:
Education: Bachelor’s degree in Finance, Law, Business Administration, or related field.
Entry Level: Entry-level / Fresh graduate
Communication: Clear and professional verbal and written communication.
ACE Money Transfer Profile:https://acemoneytransfer.com/company-profile