Customer Services Representative

Job Title: Customer Service Representative

Department: Catnic

Location: Caerphilly, CF83

Salary: £25,240 to £26,240 dependent on experience

Closing Date: 11/02/2026

We believe that our strength is not just in our steel but the diversity of our workforce. Our people make the difference.

 

What you will do: 

At our Catnic branch in Caerphilly, we have an opening for a Customer Service Representative to join the team where you will provide a comprehensive Inside Sales Service. You’ll act as an key point of contact for all customers, both internal and external, providing direct liaison and a focal point of contact for all operational matters relating to customers.   

Part of the Customer Service Representative’s role will include;

• Creation of sales orders and the process of prompt and accurate delivery. 
• Provision of prompt quotations from customer’s requirements consistent with agreed service criteria for such customers, in order to maximise conversion rates.
• Effective liaison between operations and logistics to ensure orders are executed in accordance with commitments and/or advise customers of expected failure to meet those commitments, agreeing alternative arrangements in order that customer satisfaction be maximised.
• Prompt recording and resolution of customer complaints, where necessary enlisting the support of the Customer services Team Leader and other relevant managers, to maximise customer retention.
• Store and retrieve proof of deliveries, forwarding to customers as required
• To constantly seek pro-active improvements to customer service
• Ensure that own and team operations, including those undertaken on the Company's behalf by third party service providers, are conducted in manner which fully complies with our health and safety, quality, environmental and corporate policies.

 

What you will need:

You’ll hold fantastic written and communicational skills with a strong educational background. The Customer Service Representative will be confident, with excellent attention to detail alongside a working knowledge of Microsoft Office. Commercial experience with a background within Customer Service would be desirable.

The Customer Service Representative must be actively involved in their own personal development plans to maximise your performance in the role. You’ll be comfortable speaking with customers, able to focus on the task at hand and will enjoy working in a continuous improvement environment.

 

Ready to make a difference?

For more information or for an informal discussion please contact: laura.rowles@tatasteeleurope.com

 

What we can offer you

Tata Steel UK offers their employees significant benefits packages. For this role, you will benefit from:

• A market competitive salary 
• 35 days holidays per annum
• Annual Pay Review 
• Annual Bonus Scheme – subject to business performance 
• One of the UK’s leading defined contribution pension schemes (10% employer contribution / 6% employee contribution)

We also have an extensive list of lifestyle benefits including free onsite parking at all of our sites, an employee assistance programme as well as Employee discount scheme for companies including Vodafone, Jaguar Land Rover and also various local services. 

 

Why us?

Tata Steel is one of the world’s top 10 steel producers. The combined group has an annual aggregate crude steel capacity of more than 33 million tonnes with approximately 80,000 employees across four continents. We’re part of the Tata Group, one of the largest, most diverse conglomerates in the world with businesses in the UK including Tata Steel, Jaguar Land Rover and Tetley Tea.

Sustainability is at the very heart of what we do and we are dedicated to managing our operations responsibly and to continuously improving our performance. Innovating for tomorrow, making a positive impact today.

To learn more about who we are and what we can offer our future employees, please click on the link to watch the following video: Tata Steel – A place you can thrive – YouTube