Senior Systems Administrator

Description

Job Title: Senior Systems Administrator

Department: Operations – Services 

Reports To: RavenTek Project Manager

Location: Hurlburt AFB, FL

Schedule: Monday - Friday

Hours: Full-time, 40-hours/week

FLSA Status: Exempt

Position Summary

The Senior Systems Administrator supports AFSOC PED to provide IT support at Hurlburt Field, FL. The Senior Systems Administrator provides systems administration and IT maintenance activities to support 24/7/365 operations across all PED sites. The performance of this position is key to RavenTek's performance on the contract, and therefore RavenTek's mission to support SOCOM.  

Essential Duties and Responsibilities

• Install, maintain, configure, and ensure integrity of computer software
• Implement operating system enhancements that will improve the reliability and performance of the system
• Provide second-tier support to end-users for PC server, mainframe applications, and hardware 
• Resolve problems that the first tier of help desk support is unable to resolve
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
• Simulate/recreate user problems to resolve operating difficulties and/or errors
• Recommend systems modifications to reduce user problems
• Maintain currency and highest level of technical skill in field of expertise to be facilitated as outlined in section 
• Assist with identification of equipment that needs to be acquired, equipment sustainment, and equipment distribution
• Assist configuration manager with shipping and control, to include equipment pickup, packing, shipping and tracking
• Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period
• Submit MSRs (weekly, monthly, etc.)
• Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly
• Complete required compliance training as assigned
• Other duties as assigned

Qualifications, Knowledge, and Critical Skills

• Software/Hardware Troubleshooting
• Microsoft Windows Client
• Microsoft Office
• Network Infrastructure Cabling (Fiber/Copper)

Education & Work Experience

• B.S. Degree or 7 years relevant experience in lieu of degree
• Minimum of 4 years of relevant experience is required

Certifications, Licenses

• DOD 8570 IAT Level 2 Certification

Special Requirements

• Top Secret/SCI

Work Environment

When working on-site, employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis.

Physical Demands

Employees need to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require the ability to work on a desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Employees may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential. 

ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.

This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.