Call Center Customer Service Representative

Job Description:

This position reports to our 753 Peachtree NE Atlanta, GA  location and works in center. If selected, you must be able to report to this location.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. 

How you’ll make an impact

You’ll handle customer service calls ranging from billing and payments to plan changes and upgrades. You’ll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver outstanding customer experience.

What your day-to-day will look like

• You’ll instill confidence and loyalty in the customers you interact with through thoughtful listening utilizing your knowledge of AT&T’s products and services to effectively service and retain customers.
• You’ll resolve complex customer issues, virtually, using various tools and resources, along with quick access to engage with your manager or support team for assistance.
• You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services.
• When issues arise, you’ll step in to perform basic troubleshooting on both products and services.
• In this full-time position (40 hours/week) you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.

What you can look forward to

• Our Call Center Customer Service Representatives earn between $18.85 per hour – $26.18 per hour. With our amazing wage opportunities, our average starting earnings begin at $40,872 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
• Paid training you’ll complete from home and additional resources to support you
• Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off.
• Employee Discounts of up to 50% off on:

• Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
• AT&T Internet (Fiber where available)
• AT&T phone & AT&T wireless home phone

Joining our team comes with amazing perks and benefits: 

• Medical/Dental/Vision coverage 

• 401(k) plan 

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone 

• Tuition reimbursement program 

• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and an additional PTO is provided based on the bargaining group to which you are hired. 

• Paid Parental Leave 

• Additional sick leave beyond what state and local law require may be available but is unprotected 

• Adoption Reimbursement 

• Disability Benefits (short term and long term) 

• Life and Accidental Death Insurance 

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal 

• Employee Assistance Programs (EAP) 

• Extensive employee wellness programs 

What we’re looking for

• Call center or customer service experience
• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.

Call center Hours:

Monday through Friday: 9am – 8 pm

 Saturday: 10am – 8pm

Sunday: Closed

#L1-

Weekly Hours:

40

Time Type:

Regular

Location:

Atlanta, Georgia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.