About this role
Company Description
Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.
Job Description
- Responsible for managing, maintaining, and evolving the company's network infrastructure, server infrastructure, cloud environments, data communications, and telecommunications systems.
- This role provides critical support for a major infrastructure modernization project involving the refresh of SD-WAN, replacement of firewalls, switches, wireless access points, and the migration of legacy telephony to modern VoIP solutions.
- Ensure the stability, security, and integrity of the organization’s network environment.
Main Responsibilities:
- Monitor, troubleshoot, and maintain network hardware and software, including switches, firewalls, and wireless access points, to ensure 24/7 connectivity.
- Regularly update and patch network devices and servers to maintain compliance with ISO 27001 security standards.
- Support computing environments and cloud networking components within IBM Cloud.
- Act as the primary escalation point for network and telecommunications issues, resolving break/fix tickets and service requests within established SLAs.
- Maintain the physical standards and organization of on-site wiring closets across the enterprise.
- Ensure accuracy of network diagrams, site configurations, and IT asset management records.
- Audit telecom related vendor billing to ensure accurate business unit allocations and removal/turn down of unnecessary circuits
- Liaise effectively with third-party partners, vendors, and external clients for troubleshooting support and ongoing MACD
- Evaluate and recommend new technologies and upgrades to enhance network efficiency.
- Participate in an on-call rotation for addressing network emergencies outside of business hours.
Qualifications
- College diploma or university degree in the field of Computer Science, Information Technology, or related field.
- 5+ years proven experience as a Network Administrator or similar role with a strong emphasis on production support and troubleshooting.
- In-depth knowledge of network protocols, TCP/IP, routing, and switching.
- Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
- Hands-on experience with Fortinet (FortiGate/FortiManager) or comparable SD-WAN platforms is highly preferred.
- Hands-on experience with IBM Cloud networking is a significant asset.
- Strong customer service orientation and the ability to explain technical issues to non-technical stakeholders.
Certifications:
- Vendor-specific certifications (Fortinet, CCNA/CCNP, IBM Cloud) are preferred.
- Relevant certifications (e.g. CompTIA, ITIL and other Cloud certifications) are a plus.
Additional Information
What do we offer you?
- Competitive wages
- Comprehensive Benefits Program
- Profit-Sharing Opportunities
- Rewarding Careers
- Opportunities for Growth and Advancement