About this role
IT Support Specialist (Helpdesk)
Important Information
Location: Singapore
Job mode: Contract
Job Summary:
We are seeking an experienced IT Support Specialist to join our team. The successful candidate will provide technical support and assistance to employees, ensuring the smooth operation of IT systems and services. The role requires a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Provide technical support and assistance to employees via phone, email, and ticketing system (ServiceNow)
- Manage and resolve incident tickets in a timely and professional manner
- Perform vulnerability management and remediation activities
- Provide VIP support to senior management and other designated personnel
- Create new joiner accounts, including setting up user profiles, email, and software access
- Conduct new joiner onboarding introductions and ensure a smooth transition
- Manage leavers' offboarding, including collecting company assets (laptop, work mobile, etc.)
- Handle lost device reporting and replacement, guiding users through the process
- Provision software and licenses as required
- Manage device loan requests, including recloning of loan laptops
- Issue peripheral loan items (e.g., headsets, mice, etc.)
- Perform USB exception requests, VPN disablement requests, and cloud PC requests
Requirements:
- 3+ years of experience in IT industry (Helpdesk)
- Familiarity with ServiceNow or similar ticketing systems
- Strong technical knowledge of IT systems and services
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to learn quickly and adapt to new technologies and processes
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.