Community Liaison

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.
If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most.
The Community Liaison serves as the vital link between Giving Home Health Care (GHHC) and the patients we support. In this role, you will connect directly with patients, families, and caregivers to ensure their needs are met and concerns are resolved promptly. You’ll maintain accurate documentation, communicate clearly, and collaborate closely with care teams to address issues and deliver exceptional patient experience.

Responsibilities

• Conduct in-home visits to meet patients and assess needs
• Build and sustain strong, trust-based relationships with current and former patients
• Respond promptly to inquiries, service issues, and complaints, ensuring all communications are documented for care team visibility
• Advocate on behalf of patients with the Department of Labor and internal stakeholders to expedite claims and benefits resolution
• Drive patient satisfaction through proactive engagement, follow-up, and personalized support
• Maintain and grow census by identifying opportunities to retain and re-engage patients

Metrics and Compliance

• Ensure compliance with team performance standards, including timely completion of in-home visits, patient and caregiver satisfaction surveys, and proactive measures to prevent census loss.
• Conduct priority “red-flag” home visits as assigned by the Director to address urgent patient needs
• Complete face-to-face home visits within 24 hours for all outgoing patient transfers to ensure smooth transitions
• Follow and adhere to established Standard Operating Procedures (SOPs) and organizational processes to maintain consistency and compliance across all activities

Communication and Collaboration

• Foster clear and timely communication with care team members to address patient concerns and ensure resolution
• Develop and maintain accurate reports, correspondence, and documentation to keep care teams informed
• Proactively follow up with care teams and patients/families to confirm issues are resolved within established timelines
• Partner with the Director to align activities with performance metrics and uphold quality standards

Operational Support

• Safeguard the confidentiality of all patient documents and records
• Apply negotiation and conflict resolution skills to address issues promptly and effectively
• Assist in planning and coordinating patient events and activities to enhance overall experience
• Respond to calls, emails, and other communications in a timely and professional manner
• Demonstrate proficiency in organizational software tools, including Salesforce, Microsoft Office, and time/attendance systems, ensuring accurate and efficient use to support daily operations.
• Collaborate with executive leadership, care teams, and growth departments to drive patient advocacy, resolve complaints, and ensure a high level of satisfaction

Minimum Qualifications

• Bachelor’s degree in a related field or equivalent experience preferred
• Previous experience in healthcare or community outreach, specifically home health or hospice, is preferred
• Experience with EEOICPA and Department of Labor home and residential care services is a plus
• Background in home health and hospice business development and complaint resolution is preferred
• Technical proficiency with MS Office Suite and other relevant software required
• Key competencies include patient focus, advocacy, strong written and verbal communication skills, critical thinking, organization, adaptability, empathy, and teamwork

To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.
If you’re ready to be part of an organization that truly makes a difference in people’s lives, we encourage you to apply today and start a fulfilling journey with Giving Home!
Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices. Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination. Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.