IT Support Specialist

Marmon Industrial Energy and Infrastructure

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

We are seeking a proactive and detail‑oriented IT Support Specialist to provide essential technical support in our fast‑paced manufacturing environment. This role reports to the Technical Support Team Leader and requires a hands‑on professional who thrives on resolving issues quickly, minimizing downtime on the production floor, and delivering excellent end‑user support. The ideal candidate will be comfortable working in a manufacturing setting — including the shop floor — and experience with ERP systems is a strong advantage.

Key Responsibilities:

• Serve as the first point of contact for end‑users across manufacturing, office, and remote locations by providing technical support via phone, email, in‑person, and remote tools for hardware, software, network, and application issues.
• Troubleshoot and resolve a wide range of technical problems, including desktops/laptops, printers/scanners, mobile devices, shop‑floor terminals, industrial peripherals, network connectivity issues, and Wi‑Fi/VPN access — with a focus on rapid resolution to prevent production interruptions.
• Install, configure, maintain, and update operating systems (primarily Windows), applications, antivirus/security software, and peripheral equipment across office and manufacturing environments.
• Provide support for the Enterprise ERP system (Axis by Aptean), including basic troubleshooting of technical/functional issues, data entry assistance, report generation, and user training on key modules (inventory, production, supply chain, etc.).
• Monitor and manage helpdesk tickets using ticketing systems; prioritize issues based on business impact (especially production‑related downtime) and escalate complex problems as needed.
• Perform routine preventive maintenance, asset inventory tracking, and hardware/software audits on manufacturing equipment and IT infrastructure.
• Document resolutions, create knowledge‑base articles, user guides, and quick‑reference materials to empower self‑service and reduce recurring issues.
• Assist with IT onboarding/offboarding, software deployments, and small‑scale projects such as system upgrades, new device rollouts, and manufacturing tool integrations.
• Collaborate closely with the IT team, production supervisors, and external vendors/consultants to ensure reliable IT operations aligned with company standards.

Qualifications:

• Proven experience in IT support or helpdesk roles (1–4+ years preferred), ideally in a manufacturing, industrial, or production‑oriented environment where minimizing downtime is critical.
• Strong hands‑on troubleshooting skills across hardware, software, Windows operating systems, Microsoft Office 365, Active Directory/user management, and basic networking (Wi‑Fi, printers, basic switches/VLAN concepts).
• Excellent problem‑solving abilities with the ability to learn quickly, diagnose issues under pressure, and communicate solutions clearly to non‑technical users.
• Highly self‑motivated, independent, and customer‑service oriented, with a hands‑on approach and willingness to resolve issues directly.
• Strong organizational skills, attention to detail, and the ability to prioritize tasks in a dynamic, fast‑paced environment.
• Comfortable working in a manufacturing facility environment and providing occasional off‑hours/on‑call support for critical issues.

Preferred Skills:

• Knowledge of or hands‑on experience with ERP systems in a manufacturing context — especially modules related to production, inventory, BOM, work orders, or supply chain.
• Familiarity with manufacturing‑specific IT needs, such as industrial PCs, shop‑floor data‑collection devices, and barcode/RFID systems.
• Experience with multi‑site or hybrid on‑prem/cloud environments (e.g., basic Azure/Microsoft 365 administration).
• Prior exposure to working with cross‑functional teams, production staff, or external consultants in an industrial setting.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.