About this role
As a Product Designer at IDEXX, you will craft intuitive, user-centered experiences for our diverse veterinary software products. By leveraging strong visual and interaction problem-solving skills, you will deliver world-class designs that empower our customers and enhance satisfaction. Working closely with cross-functional teams—including product, development, and other designers—you will create seamless digital experiences that support IDEXX’s evolving software product ecosystem.
Your focus within IDEXX will be ezyVet, a SAAS cloud based Veterinary Practice Management system, a comprehensive software solution for individual vet practices through to enterprise vet organisations. We help veterinary practices save time, increase revenue, communicate better with clients and reduce workload stress. By providing patient record data, consultation workflows, diagnostics, client communications, business insights and inventory management systems.
So what are we looking for?
A problem solver at heart, passionate about understanding the problem and advocating for the customer, helping strike a balance between the desirability, viability, and feasibility of solutions.
You will have an extensive UX and CX tool set, that is pragmatic in helping the product trio understand the right problem and be creative in providing the right solution.
Have the ability to discover, understand and communicate the problem space and execute user experience initiatives for a complex domain, manage risk, simplify experiences while increasing product quality, this should be evident in your portfolio.
Can engage with customers via various feedback forums; one to one conversations, onsite visits and online video conversations.
Can gather feedback, listen and summarise knowledge. Use design rationale to adapt and iterate the solution so that the product will be of real benefit.
Responsible for creating interactive user centric prototypes, process models, journey maps, design frameworks or other required artefacts.
Ideally experience in using Gen AI tools in their process, while maintaining principles of a great design process.
Ability to use data to inform decision making, not just qualitative insight.
Create well-considered design plans and bring Product Managers and Engineers on the journey to bring the solution to life!
What you will bring:
5+ years’ experience in Product Design – UX & CX
Solid understanding of UI design principles, mobile first, interaction design, prototyping, accessibility standards (e.g., WCAG) and using Gen AI Tools on your process.
Prior experience working in complex domains, prior exposure to medical applications and software design is helpful.
High attention to detail, but also the ability to move between tactical and strategic thinking.
Clear communicator (Fluency in English), a great listener and influencer.
Ability to effectively work on multiple projects simultaneously and in a multi-team cross-functional environment.
Excellent written and verbal communication skills in-person and via video calls
Strong understanding of the software development process, working in an Agile methodology is beneficial.
Being an advocate of the user-centered design process and contributing to the overall user experience of IDEXX products.
Occasional travel may be required.
Why You’ll Love It Here:
A mission that matters: Transforming healthcare experiences for pets and their people.
Opportunity to shape not just products, but also the culture and future of a leader in Veterinary care.
Competitive compensation and great benefits.
A passionate team that celebrates curiosity, innovation, and doing the right thing.
Structured onboarding, induction, ongoing training and transparent performance driven professional development
Continuous L&D (both internal and externally)
Macbook & design software and access to the latest Gen AI tools.
Hybrid working with a great office space to collaborate - including a gym and roof-top terrace!
Coffee + Fruit + Food Truck Friday
Dog friendly office
Fully subsidized Southern Cross Health insurance
Part subsidized parking via Parkable
About IDEXX:
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
#LI-JS1