Supervisor: Service

Supervisor: Service

Weir Minerals

Mokopane

Onsite

Purpose of Role: In this role, you will be responsible to ensure that all work is carried out efficiently, safely, and in accordance with the required standard, procedures, and customer expectations.

Why choose Weir: Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do

Key Responsibilities:

Safety First

• Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Team Leadership & Supervision

• Oversee daily operations of service staff, including technicians or customer service personnel.

Service Delivery Management

• Ensure services are delivered according to company standards, customer expectations, and contractual agreements.

Customer Relationship Management

• Act as a key point of contact for clients or customers regarding service issues or escalations.

• Resolve complaints and provide effective solutions in a timely manner.

Operational Oversight & Reporting

• Maintain accurate records of service activities, job completion, and resource usage.

• Generate and analyze service reports to identify trends, inefficiencies, or improvement areas.

Compliance & Safety

• Ensure all service operations comply with company policies, industry regulations, and safety standards.

• Promote a safety-first culture within the team.​

Training & Development

• Identify skill gaps and coordinate training programs to upskill staff.

​

​Inventory & Asset Management

• Monitor usage and availability of tools, equipment, and parts required for service delivery.

• Coordinate with inventory or procurement teams for timely replenishment.

• Ensure accuracy Service WIP inventory

• Ensure all measures are put in place to ensure the safeguarding of customer property and scrap.​

​

 Process Improvement

• Identify areas for service process optimization and contribute to continuous improvement initiatives·

Job Knowledge/Education and Qualifications:

• N3 Qualified Fitter or Millwright trade qualification

• National Diploma in Mechanical Engineering is advantageous

• At least 3 years in a supervisory or superintendent role.

• Related technical experience in pump building

• Production/supervision certification.

• Computer literate – Microsoft Office suite, CRM (e.g. FSM), ERP Software (e.g. SAP) is advantageous.

• Valid driver’s license.

• Strong leadership and team management skills.

• Extensive knowledge of safety regulations and standards.

• Project management skills (advantageous).

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate.

#minerals

#onsite

#LI-RA1