About this role
Description
On-site | Tel Aviv, Israel
About the company
Considered by many to be the world’s best app marketing agency, Applift combines advanced AI technologies with unique marketing strategies to ensure apps receive a constant stream of new and relevant users.
By continuously analyzing and generating app store trends, our team of app marketing experts ensures that apps appear as the top search result for what most potential users search.
Recognized as an industry standard for apps in 2025, Applift helps top app studios across all industries expand their user base and achieve their app’s full potential.
About the Role
We are looking for an experienced Customer Success Manager to own and grow a portfolio of customers, with a strong focus on revenue retention and expansion. This role is ideal for someone who thrives in a fast-paced environment, is highly data-driven, and has a proven track record in renewals, upselling, and cross-selling.
You will manage strategic customer relationships end-to-end, ensure clients achieve maximum value from our solutions, and drive commercial outcomes such as renewal growth, account expansion, and churn reduction.
Key Responsibilities
Customer Retention & Expansion
- Own and drive key revenue outcomes across your customer portfolio, including renewals, upsells, cross-sells, and churn prevention.
- Proactively identify growth opportunities and partner with Sales to execute expansion deals.
- Build and execute renewal and upsell strategies for assigned accounts, including clear success plans, risk mitigation, and stakeholder alignment.
- Manage and optimize customer campaigns, balancing performance, efficiency, and revenue impact.
Strategic Customer Management
- Act as the primary point of contact and trusted advisor for high-value and complex customer accounts.
- Build strong relationships with key stakeholders and executives to strengthen long-term partnerships.
- Monitor customer health using qualitative and quantitative insights, and proactively manage risks.
- Lead onboarding, ongoing success planning, and value realization for your accounts.
Cross-Functional Collaboration
- Collaborate closely with Product, Marketing, Sales, and Support to improve customer outcomes and reduce friction.
- Represent the voice of the customer internally and contribute insights that influence product and process improvements.
Data, Reporting & Process Improvement
- Track and manage key Customer Success KPIs for your portfolio: retention, ARR, MRR, expansion, churn, customer health, and campaign performance.
- Maintain accurate reporting and forecasting for renewals and expansion.
- Contribute to continuous improvement by sharing insights from customer feedback, churn analysis, and account trends.
Requirements
- 4+ years of experience in Customer Success / Account Management (B2B preferred).
- Strong commercial background with hands-on experience in: (a Must)
- Renewals
- Upselling
- Cross-selling
- Revenue retention and expansion ownership
- Proven experience managing complex accounts and handling escalations effectively
- Excellent communication, presentation, and negotiation skills, including executive stakeholder management.
- Strong analytical mindset with the ability to use data and KPIs to drive decisions.
- Highly organized, proactive, and comfortable owning outcomes independently.
Advantages (Nice to Have)
- Experience or strong familiarity with:
- SEO / ASO
- Paid UA / performance marketing
- Digital growth, acquisition funnels, and marketing analytics
- Experience with CRM and CS platforms