About this role
We are building a community where global talent is geographically unleashed, and diversity is celebrated.
We champion the freedom of living and working across borders, shaping a nation without a country.
WorkNomads is on the hunt for an IT Support Engineer/Junior System Administrator to join our team, working hybrid from the WorkNomads base in Sofia, Bulgaria.
Who We Are:
Remote engineering services, global impact — Expert engineering, design & business talent, cross-disciplinary project teams
Diversity celebrated — 40+ nationalities, 4 continents, one team
Continuous growth — We invest in you: projects, coliving, community, stretched beyond what you thought possible.
Your mission at WorkNomads:
• Resolve the “middle complexity” tickets
• Standardize fixes via playbooks (repeat issues become repeatable resolution)
• Strengthen stability by reducing misconfigurations and inconsistent policy application
• Provide structured escalations only when genuinely needed• Intune: device enrollment, policy adjustments, compliance troubleshooting, standard package deployments
• Entra ID / identity: standard account issues, access policy changes, group/role troubleshooting
• SharePoint: permissions issues, site access patterns, standard configuration troubleshooting
• Integrations and dependencies: basic investigation, log gathering, coordination
• Basic security/infrastructure troubleshooting (non-architectural): first diagnostics + remediation playbooks
• Basic DB knowledge for integrations support (not DBA work)
We want to hear from you if you have:
- 3+ years in Microsoft-centric environment
- Hands-on experience with Intune + Entra + SharePoint (practical troubleshooting, not just theory)
- Strong root-cause thinking and documentation discipline
- The ability to operate as a bridge between L1 and senior engineers
- Fluency in English
- A passion about continuous learning & collaboration in a global setting
- A team player mentality and believe no one should be left behind regardless of background
Perks of being one of us:
Competitive salary and social benefits
Growth opportunities — learn from experts, expand your craft, work across industries
Be part of something beyond work: culture, values, impact
How to Apply / What Happens Next:
1. Send us your CV by hitting the “Apply” button.
2. You will hear from one of our Spotters within 5 business days with the next steps.
3. Meet us on MS Teams and tell us what excites you.
4. Next stage could be a test or a task - we want to see what you DO (not just what you say)
5. Along this journey and depending on the role you are applying for, prepare to meet either your future leader or our Head Honcho! 😉
Interest piqued? Join us!
WorkNomads — A Nation Without a Country
We celebrate the right of every human to be themselves and provide opportunities for global talent to shine. Diversity, social equity, and inclusion are at the core of who we are. We create an environment where different voices are respected, heard and empowered in equal measure. We’re breaking down the boundaries by designing a new nomadic economy by enabling people to do what they love and be where they want.