Process Developer

Ready to shape the future of work?  

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

Inviting applications for the role of Process Developer/Management Trainee- Customer Care 

This position involves managing inbound calls from our premium North American customer base. You will be responsible for delivering top-tier customer service, aiming for first-call resolution and exceeding customer expectations. Success in this role requires strong logical reasoning, effective problem-solving techniques, and the ability to establish a positive connection with customers through engaging conversations. In addition to direct customer interaction, you will also contribute to departmental initiatives by participating in projects and generating reports as required. 

Responsibilities 

• Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader. 

• Able to sense other people’s emotions and provide the answer or support based on their needs. 

• Have a high-level tolerance without losing temper or being irritated by the day-to-day situation. 

• Identify and assess customers’ needs to achieve satisfaction 

• Build sustainable relationships and trust with customer accounts through open and interactive communication 

• Provide accurate, valid and complete information by using the right methods/tools 

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution