Company Introduction

Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.

Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.

Job Description

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Roles & Responsibilities

Reporting to the Manager UI/UX, the Senior User Experience (UX) Designer is one of Availity's biggest user advocates, evangelizing a user-centered design process and building user empathy across the company. You'll be working alongside product teams to identify and design delightful solutions for our users' problems. You will take on higher profile, more mission critical projects for the team, and provide oversight and mentoring for projects assigned to more junior designers.

You will create designs that improve the overall usability and usefulness of Availity's products, based on the goals of the business. You will add context and insight to the development of new applications and features based on research conducted alongside our User Research team. You will have the latitude to independently create deliverables such as sketches, wireframes, mockups, interactive prototypes, storyboards, user journey maps, user flows and stories, and new design system components to meet the requirements of the product teams and the company's experience vision.

Why work on this team:

• You will be a vital member helping to shape the future of user experience here at Availity

What you will be doing:

• Focusing on design systems and high-end strategy
• Working with Product leaders to prioritize projects that align with business values
• Defining and implementing foundational processes
• Working to mature our design library and system creation/governance
• Collaborating and working with individuals within the greater UX team
• Spending ~25% of your time refining design system
• Spending ~75% of your time on product design

Requirements:

• 5+ years of progressive work experience designing and developing great user interactions, solving complex business problems with user centered design solutions.
• Bachelor's degree in User Experience Design and Technology, Interaction Design, Web Design & New Media, Interactive Digital Media or Computer Science preferred, or equivalent work experience
• Expert level experience in Figma
• Strong understanding of HCI
• Familiarity with JIRA
• Experience with Miro, Mural, and/or FigJam
• Proficient with rapid design software (ex. Adobe CC, Axure)
• Experience facilitating design reviews with business leaders and conducting user research like usability studies
• Knowledge of web development methodologies (preferably Agile/Scrum), application design, navigation, and information architecture
• Experience designing end-to-end user experience for large scale apps and products
• Ability to work with multiple stakeholders across the organization
• A passion to advocate for and empathize with our users
• Familiarity with user-centered design and design thinking
• Previous experience building and maintaining design systems
• Degree in graphic design/experience in graphic design is highly preferred
• SAFe Agile experience is a plus
• Healthcare experience is a plus

Eligibility

Availity culture and benefits:

• Availity is a certified "Great Place to Work", a "Best Workplaces for Technology Companies", a "Best Workplaces for Women" and a "Best Workplaces for Millennials"!
• Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. "Availadies", "Beyond Black", "HOLA", "Availity Pride", "VetAvaility" a Young Professionals Group and "She Can Code IT" a group for women in tech are some of the groups you can get involved in.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.