About this role
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Senior Business Systems Analyst is a critical contributor within the Customer Analytics service delivery team, responsible for supporting the stabilization, evolution, and ongoing delivery of complex analytics and reporting services. This role partners closely with delivery leadership, stakeholders, and analysts to ensure reporting processes are clearly understood, consistently executed, and positioned to scale as platforms and processes evolve. The role requires strong analytical judgment, a technical mindset, and the ability to operate effectively in environments with layered data dependencies, evolving platforms, and high delivery sensitivity.
What You'll Do
- Support analytics service delivery through periods of change by ensuring stability, clarity, and reliable execution
- Partner with delivery leadership to absorb, structure, and operationalize existing analytics processes, enabling continuity and long-term sustainability
- Contribute to the development and maintenance of clear, structured documentation that supports knowledge transfer, onboarding, and service continuity
- Conduct root causes analysis and identify alternative solutions
- Support end-to-end delivery of analytics and reporting solutions, ensuring clarity across data sources, processes, and outputs
- Provide subject-matter support across analytics platforms and reporting tools, including troubleshooting and issue resolution
- Collaborate with cross-functional teams (technology, product, data quality) to support issue resolution, access readiness, and process alignment
- Identify opportunities to improve process consistency, efficiency, documentation quality, and operational resilience as the service matures
What We’re Looking For
- Bachelor’s degree where course work could include (either): SQL programming, business analytics, business administration, finance, mathematics or related discipline
- Must have 5+ years of relevant work experience in data reporting & analytics, travel industry preferred
- Strong analytical and problem-solving skills with experience working in complex, multi-source data environments
- Proficiency in Excel and working knowledge of SQL and relational databases, with the ability to understand data structures, lineage and query logic
- Experience using Alteryx or similar analytics tools to support reporting and data workflows (workflow development, troubleshooting, and server exposure preferred)
- Demonstrated ability to work through ambiguous or evolving processes and bring structure and clarity
- Strong communication skills across technical and non-technical audiences
- Detail-oriented with a strong focus on quality, consistency, and operational reliability
- Willingness to work flexible hours, including those needed to support customers in other regions
Location
Gurgaon, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!