SML- IT Support Specialist I TEMP

 Title: IT Support Specialist I           Number of Openings:  1       Classification:  Non-Exempt   Location:  Austin (in Office)              
   Duration of Job: Temporary/Part-Time      Group/Class #:  B14/1351T    Salary:  $19.50-$22.00 per hour ***                  
 ***Depends on education and experience, applicants with no experience and/or minimal completed college credit hours will be offered $19.50 per hour. 

Military Specialty Codes:  Army 31A/B Navy EOD,183X; Coast Guard IV/INV; Marine 5813,5805; Air Force 1N0X1; 14NX; Space Force 510,14N
 Additional information on the SAO Military Crosswalk is available here:                 

  Military Crosswalk for Occupational Category - Information Technology

Benefits Offered: The state pays 50% of the medical premium for eligible part-time employees and 25% of the premium for their eligible dependents, State of Texas offers a defined benefit retirement plan, paid vacation/holidays, Employee Assistance Program, Training/Employee Development Program, and more.   

JOB TITLE:  SML - IT Specialist I – Internship - Information Resources

TEMPORARY POSITION: Internship terms of part-time employment will be up to 6 months (15-30 hours per week).

JOB DESCRIPTION:     The Information Resources / Information Technology Intern will support the Department’s Information Resources Division in providing technical support, and IT operations assistance. May assist with cybersecurity monitoring, This internship is designed to offer hands-on experience in help desk support, system administration, and basic cybersecurity practices in a state agency environment. Interns will work under the supervision of the Cybersecurity Analyst and collaborate with IT staff on various projects.  

 EXAMPLES OF WORK PERFORMED:

•        Assist with help desk support including troubleshooting hardware, software, and network issues.

•        Support the setup, maintenance, and inventory of IT equipment and user accounts.

•        Assist in reviewing and updating IT documentation, procedures, and training materials.

•        Support website updates and ensure accessibility of electronic information resources.

•        Collaborate with staff on IT projects and provide technical assistance as needed.

•         Attend training sessions and contribute to IT planning and compliance efforts.

•         May participate in basic cybersecurity monitoring and incident response activities.

MINIMUM QUALIFICATIONS:

•  Currently enrolled in a Texas-based college or university.

•  Major in Computer Science, Information Technology, Cybersecurity, or a related field.

•  Minimum GPA of 3.0.

•  Basic knowledge of computer systems, software, and hardware.

•  Familiarity with Microsoft Office and Windows operating systems

•  Strong written and verbal communication skills.

•  Ability to troubleshoot and resolve basic technical issues.

•   Ability to work independently and collaboratively in a team environment.

•   Willingness to learn and adapt to new technologies.

PREFERRED QUALIFICATIONS:

•  Completed coursework in networking, cybersecurity, or systems administration

•  GPA of 3.50 or higher.

•  Familiarity with Active Directory, Exchange, or Windows Server environments.

•  Exposure to cybersecurity tools or concepts (e.g., firewalls, SIEM, endpoint protection).

•  Experience with scripting languages (e.g., PowerShell, Python).

• Understanding of IT support ticketing systems or help desk operations.

• Interest in public service, IT governance, or information security compliance.

   

KNOWLEDGE, SKILLS, AND ABILITIES:

• ··       Basic knowledge of computer systems, software, and hardware support.

•        Familiarity with cybersecurity principles and information security best practices.

•        Understanding of Microsoft Office, Windows OS, and basic networking concepts.

•        Skill in troubleshooting technical issues and providing user support.

•        Ability to communicate technical information clearly to non-technical users.

•        Ability to prioritize tasks, manage time effectively, and meet deadlines.

•        Strong written and verbal communication skills.

•       Ability to work independently and collaboratively in a team environment.

•       Willingness to learn new technologies and adapt to evolving IT needs.

NOTE:

• This position may require additional work hours to meet deadlines

• This role requires on‑site attendance at our central Austin office. Candidates are encouraged to live within a reasonable commuting distance,               ideally no more than 50 miles.

• Intern performance is evaluated, and constructive feedback is provided to the intern and their university, if required.

• The job posting in no way states or implies that the duties listed above are all inclusive. Interns may perform other duties as assigned.

   

External final male applicants who are 18-25 years of age will be required to furnish proof of registration or exemption from registration with the Selective Service System as a condition of state employment.

All offers of employment are contingent upon the candidate having legal authorization to work in the United States. Failure to present such authorization within the time specified by the U.S. Department of Labor will result in the offer being rescinded.

All offers of employment are also contingent upon satisfactory credit and background check.

Resumes and cover letters are preferred, however, resumes are not accepted in lieu of a completed application For directions or to request physical accommodations call Human Resources at 512-475-0614.

E-Verify – This organization participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Department of Savings and Mortgage Lending is an equal opportunity employer.