About this role
Full Time Travel Consultant in AI at Trip.com Group in Exchange 106, Kuala Lumpur. Apply directly through the link below.
At a glance
- Work mode
- Office
- Employment
- Full Time
- Location
- Exchange 106, Kuala Lumpur
Core stack
- Customer Service
- Leadership
Quick answers
What are the qualifications?
What you'll Need to Succeed Bachelor’s degree in any relevant course
What skills are required?
Customer Service, Leadership.
Trip.com Group is hiring for this role. Visit career page
Kuala Lumpur, Malaysia
General information
Name Travel Consultant Location Exchange 106, Kuala Lumpur Business unit MBU-Corporate Travel Working time Full-Time Type Customer ServiceDescription & Requirements
About UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, you’ll get to
- Handle clients' travel booking inquiries via email and phone
- Handle the VIP's inquiry with a good service attitude.
- Maintain sound relations with clients' travel managers and travelers
- Propose optimum travel plans and suggestions to clients (balancing the cost, time, and convenience)
- Handle booking/change/cancellation in air ticket, hotel, rental, car, railway, etc.
What you'll Need to Succeed
- Bachelor’s degree in any relevant course
- Experience in operating GDS - Amadeus is preferred
- Business proficiency (oral and written) in English
- Experience in the tourism industry is a plus
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!