Call Center Agent

Company Description

At Beloform Craft, we believe that excellence is built through precision, creativity, and operational harmony. Our brand is rooted in craftsmanship and thoughtful execution, delivering high-quality products through well-structured and efficient store operations. We foster a professional, collaborative environment where attention to detail and continuous improvement are valued and encouraged.

Job Description

We are looking for a dedicated Call Center Agent to serve as a key point of contact between our company and our clients. This role focuses on delivering clear, professional, and efficient communication while ensuring a positive customer experience. The ideal candidate is attentive, articulate, and solution-oriented, with a strong sense of responsibility and teamwork.

Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner

• Provide accurate information regarding services, processes, and client inquiries

• Resolve questions or concerns efficiently while maintaining company standards

• Document interactions clearly and maintain organized call records

• Collaborate with internal teams to ensure timely follow-ups and resolutions

• Uphold confidentiality and professionalism at all times

Qualifications

• Strong verbal and written communication skills in English

• Ability to remain calm, focused, and professional in a fast-paced environment

• Excellent listening and problem-solving abilities

• Strong organizational and time-management skills

• Basic computer proficiency and ability to learn internal systems quickly

Additional Information

• Competitive salary ($42,000 – $46,000)

• Growth opportunities within a stable and expanding company

• Supportive and professional work environment

• Skill development and on-the-job training

• Long-term career potential