Account - Technical Support Specialist

At Electrolux Professional Group we hire to meet needs beyond tomorrow

  UNLOCK YOUR POTENTIAL  At Electrolux Professional Group, we believe potential powers progress. We’re not searching for perfection—we’re looking for people with the right mindset. If you're curious, resilient, and ready to grow, you'll find the space to lead, innovate, and together with us Meet the needs beyond tomorrow. 
  https://www.electroluxprofessionalgroup.com/en/join-us/ 
   

WHAT YOU’LL BE DOING

• Serve as the primary point of contact for assigned accounts, ensuring customer satisfaction.
• Communicate clearly and professionally through email, phone, and other channels.
• May be required to take inbound calls in a call center environment to assist customers.
• Perform light troubleshooting for technical issues and escalate when necessary.
• Dispatch service calls and coordinate with field technicians to ensure timely resolution.
• Monitor and manage service tickets, ensure accurate documentation and follow-up.
• Collaborate with internal teams to address customer needs and resolve issues efficiently.
• Provide regular updates and reports to management on account status and service performance.

 

WHAT’S NEEDED FOR YOU TO THRIVE

• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Excellent verbal and written communication skills.
• Friendly, professional demeanor with a customer-focused attitude.
• Basic technical troubleshooting ability and willingness to learn new systems.
• Proficiency in Microsoft Office Suite and Excel 
• Spanish Speaking preferred but not required. 
• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1–2 years of experience in account management, customer service, or technical support.

OUR CULTURE IN 4 WORDS    Be Customer Obsessed. Build Trust. Be Bold. Act Sustainably.  (We’re building it every day — and we’d love your help.) 
  WHAT’S IN IT FOR YOU   Trust, ownership, and the opportunity to grow  • Be part of a company grounded in customer focus, sustainability leadership, innovation, and social impact. We aim to Meet Needs Beyond Tomorrow • The possibility to work hybrid and build a flexible worklife balance • Be part of an industry shift that makes a difference — in how people live, cook, clean, care, and serve  • Plus: country-specific perks and benefits designed to support your well-being.

Electrolux Professional Group - meeting needs beyond tomorrow

Electrolux Professional Group is the sustainability leader in our industry and one of the leading global providers of food service, beverage, and laundry equipment for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable – and truly sustainable every day. Our solutions and products are sold in over 110 countries. In 2024, the Electrolux Professional Group had global sales of SEK 12.5bn and approximately 4,300 employees. Electrolux Professional’s B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com