About this role
ServiceNow Solutions Architect – Client Relationship Expert
France
Hybrid / Remote way of working
Permanent Contract (CDI)
Would you like to work for an international ICT company where technology meets customer-centricity? Are you passionate about transforming business needs into scalable, secure, and high-performing solutions? Do you enjoy acting as a trusted advisor while designing enterprise-level architectures? If so, we would be happy to welcome you to join our team in France as a ServiceNow Solutions Architect.
As our future ServiceNow Architect:
You won’t just design complex systems; you will be the strategic bridge between our clients’ business needs and cutting-edge technological solutions. We are looking for a talent capable of transforming a business vision into a robust roadmap and architecture, while clearly communicating technical concepts to decision-makers (C-Level) and end users.
Your Main Responsibilities:
- Consulting & Strategy: Support our clients in defining their ServiceNow roadmap and advise on best practices (Out-of-the-box first).
- Architecture Design: Design scalable, secure, and high-performing solutions that meet business challenges (ITSM, ITOM, HRSD, CSM, FSM, etc.).
- Solution Ambassador: Lead co-design workshops, present high-impact demonstrations, and represent the voice of expertise to the client.
- Technical Governance: Ensure the integrity of the platform and supervise development teams to guarantee the quality of deliverables.
- Client Relationship Management: Act as a trusted advisor, manage expectations, and navigate complex environments diplomatically.
Your profile
You hold a Bachelor’s degree in Computer Science, Information Technology, or a related field, and have at least 8 years of experience working with the ServiceNow ecosystem. You bring:
Technical Expertise:
- In-depth mastery of the ServiceNow platform (Certified System Admin and Certified Implementation Specialist certifications highly desired).
- Solid knowledge in integrations (API, Web Services, Spoke) and scripting (JavaScript, AngularJS).
- Ability to assess the impact of customizations on future updates.
- Mastery of a module other than ITSM.
Soft Skills (core to this role):
- Excellent Communication: You know how to adapt your speech according to your interlocutor (from the developer to the CIO).
- Active Listening: You understand the unsaid and know how to challenge a requirement to propose the most accurate solution.
- Pedagogy: You enjoy transmitting knowledge, explaining the “why” behind a technical choice, and reassuring your clients.
- Influential Leadership: You know how to convince and rally others around a technological vision.
- Problem-Solving: You have successfully managed to unblock challenging client situations in the past.
You are proactive, reliable, and business-oriented, thriving in a fast-evolving environment. You combine strong technical expertise with business understanding, a collaborative mindset, and the ability to influence clients and teams effectively. You enjoy taking initiative, working autonomously, and acting as a trusted advisor to clients, contributing to solutions that have a real impact on the organization.
What is in it for you?
We offer a competitive salary and benefits, a flexible and dynamic work environment, and the opportunity to work on high-impact projects shaping clients’ ServiceNow landscapes. The role provides flexibility with the option to work hybrid or remotely from France, supporting a healthy work-life balance. You will join a collaborative team where your expertise, ideas, and initiatives are truly valued, and where you can make a real impact on our clients and organization.
Shape your world and achieve together
We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We are committed to equality of opportunity for all. If you want to work alongside people with different ideas, in an inclusive business that will welcome you and support you. Come and co-create the future at Fujitsu!
About Fujitsu
Since being founded in Japan in 1935, we have continued to demonstrate our technological prowess and the persistent pursuit of innovation. As a world-leading digital transformation partner, our business structure is aligned with the modern digital world. We use our experience and the power of IT to shape the future of society with our customers.
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