About this role
Senior Business Intelligence Analyst – IT Application Support
Overview:
You will interface with the Clients IT staff on a regular basis. This requires you to be onsite at client location M-F.
This role provides production support for enterprise applications and databases, focusing on financial and operational reporting. This role ensures system stability, data integrity, and seamless integration across SAP Business By Design, SAP Concur, N4, N4 Billing, OAS, and Microsoft SQL Server/Oracle databases. The analyst monitors system performance, troubleshoot issues, validates data flows, and supports workflows impacting billing, tariffs, demurrage, and guarantees. By maintaining reliable systems and accurate reporting, the analyst enables informed decision-making and efficient business operations.
Key Responsibilities:
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication skills and ability to work collaboratively in a team environment.
· Monitor system performance using application and infrastructure dashboards, proactively resolving issues.
· Manage incidents, service requests, and changes via Jira Service Desk or similar ITSM tools, ensuring accurate documentation.
· Create and update technical documentation in Confluence, including runbooks, procedures, and system references.
· Administer applications in a Windows Server environment, including service restarts and component troubleshooting.
· Perform software upgrades, patches, and maintenance, following vendor guidance and change management procedures.
· Support processes involving terminal and line tariffs, demurrage, and guarantees, particularly as they affect billing.
· Conduct root cause analysis, log review, and post-incident reporting to improve system stability.
· Ensure reliable data flows and integrations across ERP, billing, and reporting systems.
Requirements
- Bachelor’s Degree required
- Should be strong in BI publisher.
- Experience in oracle SQL/PL SQL
- Experience in writing SQL queries.
- Should be able to work on Packages, Functions and Procedures.
- Ability to manage client conversations and meetings
- Should have 5-10 years’ experience in SQL, SAP, billing