Compliance Officer

Education Centre of Australia (ECA) is a progressive and diverse education group that operates at the forefront of Australia’s higher education sector with campuses in Sydney, Brisbane, Melbourne and with overseas campuses in the UK and India. Over the past two decades we have provided quality teaching to thousands of students through English language courses, bachelor’s degrees, postgraduate degrees and targeted internships. ECA has global presence across several regions – Australia, Brazil, China, Europe, India, Philippines & Nepal.

Aligned closely with our organisational values of integrity, efficiency and equity, ECA is a large and successful Australian-based education organisation providing both face-to-face and online courses for international and domestic students within Australia, India, Southeast Asia, and more recently for international students in the UK.

We also work in partnership with quality higher education providers such as Victoria University, Charles Sturt University, University of Canberra and London Metropolitan University to provide a world-class educational experience.

Victoria University (VU) Sydney's partnership with the Education Centre of Australia (ECA) - dating back more than a decade - offers internationally recognised and industry relevant courses to international and domestic students. We offer range of undergraduate and postgraduate qualifications in business, information systems and early childhood education.

We have an exciting opportunity for a Compliance Officer to join our team at VU Sydney/Brisbane. This role will be based in our Sydney Campus office. As a key member of the team, you will have the rewarding opportunity to advance your career within the education industry. We are looking for someone who wants to grow with us – a self-motivated and enthusiastic 'go-getter'.

Key Responsibilities:

The role supports the implementation of compliance processes and provides additional support across student administration processes, including non-engagement, academic progression, course completion, and other related services for Victoria University Sydney and Brisbane.

Key duties include (but are not limited to):

• Planning and overseeing quality assurance processes, including development of process manuals, procedures, workflows, and communication templates, and coordinating internal audits related to the Student Lifecycle, to ensure VU Sydney and Brisbane remain compliant with legislative frameworks and Victoria University policies.
• Processing student course variations for VU Sydney and Brisbane within prescribed timeframes set by regulatory frameworks, Victoria University policies, and organisational service delivery standards.
• Planning and delivering compliance training programmes to ensure VU Sydney and Brisbane staff understand student administration processes under the ESOS Act 2000 and National Code 2018.
• Preparing and presenting periodic compliance reports for Student Administration.
• Identifying and implementing automation solutions to streamline compliance functions for VU Sydney and Brisbane.
• Maintaining accurate compliance and student records across VU Student System, campus Systems, and PRISMS.
• Providing excellent customer service through prompt resolution of telephone, email, and face-to-face inquiries, including assisting with student administration applications.
• Engaging directly with students to resolve administration issues promptly.
• Supporting compliance and student administration projects.
• Collaborating with internal and external stakeholders to drive continuous improvement in student administration services.
• Undertaking other duties as required.

Key Selection Criteria

Qualifications, Knowledge & Experience

• A relevant degree plus compliance-related experience in the education sector.
• Knowledge of the international student lifecycle, from commencement to graduation.
• Commitment to equity and workplace health and safety principles.

Skills

• Excellent communication and customer service skills.
• Strong teamwork and stakeholder management skills.
• Advanced planning, organising, and time management skills.
• Advanced proficiency in Microsoft Office Suite (particularly Excel) and ability to quickly master student management systems and databases.

Desirable

• At least 1 year in a similar role within the education sector.
• Experience with student management systems and databases.
• Knowledge of the ESOS Act 2000, National Code 2018, and related legislation.

Further Information

• Applicants must address the key Selection Criteria to be considered.
• This is an on-campus role, 5 days a week (employees who have passed their probation period are eligible to work one day from home).
• Applicants must have full work rights in Australia.

In return we will offer you:

• Company-paid parental leave (14 weeks at 100% of current pay or 28 weeks at 50% of current pay)
• Employee assistance program with Uprise (6 session per year for staff and direct family members)
• Support through 25% on the full fees for courses offered by ECA as Staff Education Assistance
• Professional development programs
• Wellbeing brands discounts
• Free access to LinkedIn Learning

EEO Statement

At ECA, we champion our organisational values which includes ‘Celebrate diversity and inclusion', thus we strive to be a place of growth where everyone can continually thrive.

We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.

This position is open to all Australian Citizens, Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia.

How to apply

Submit your application comprising a cover letter with response to key selection criteria outlining how you meet the requirements of the role and an up-to-date resume. Only short-listed candidates will be contacted.

For further information on this role, to gain insight into our team or if you need assistance due to a disability, please contact Prashanthi Rajaratnam, Student Administration Coordinator at prashanthi.rajaratnam@vusydney.edu.au.

Thank you for your interest in the position with the ECA Group!