About this role
R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities
Job Title: Program Leader - IT (Senior Engineering Manager – Modern Work - Endpoint & Intune)
Experience:
15+ years in Enterprise Endpoint / Modern Work / EUC Engineering
5+ years leading engineering and operations teams in global enterprise environments
Role Summary:
The Senior Engineering Manager – Modern Work is responsible for leading engineering and operations teams that design, secure, and operate enterprise Modern Work endpoint platforms.
This role owns the strategy, governance, and operational excellence of Microsoft Intune–based endpoint services across Windows and macOS, supporting mobile platforms where applicable. Azure Virtual Desktop (AVD) and thin client–based access are part of the office and shared-device strategy, supporting specific workplace and controlled access scenarios. The position blends people leadership, platform ownership, and senior technical oversight, ensuring secure, scalable, and resilient end-user computing services aligned to business and security objectives.
Key Responsibilities:
Engineering & Operations Leadership
Lead and manage Modern Work engineering and operations teams, including endpoint engineers, L2/L3 support, and automation specialists
Define team ownership models, SLAs, escalation paths, and operational metrics
Mentor and develop senior engineers, technical leads, and platform owners
Drive a culture of engineering excellence, reliability, and continuous improvement
Modern Work Platform Strategy & Governance
Own the end-to-end Modern Work endpoint strategy, covering:
Windows (primary focus)
macOS
Mobile platforms (as applicable)
Define and govern architecture standards, design patterns, and technical guardrails
Lead the transition from legacy imaging / OSD to cloud-native provisioning (Autopilot)
Act as the technical decision authority for complex endpoint initiatives
Endpoint Security, Compliance & Access
Oversee Conditional Access (CA), device compliance, and Zero Trust endpoint controls
Govern WDAC / App Control for Business strategies across Windows endpoints
Ensure alignment with Security, Risk, and Compliance teams
Drive adoption of endpoint security baselines and endpoint hardening standards
Application & OS Lifecycle Management
Own OS lifecycle management across Windows and macOS
Govern enterprise application management, including packaging standards, deployment models, and lifecycle controls
Balance user experience, platform stability, and security requirements
Office, AVD & Thin Client Support (Good to Have)
Support office-based access scenarios using Azure Virtual Desktop (AVD) for controlled or shared environments
Oversee thin client strategies (shared devices, kiosk-style or task-based usage) where applicable
Ensure secure integration of AVD and thin clients with identity, Conditional Access, and endpoint security controls
Partner with workplace and facilities teams for office-specific computing requirements
Operations, Automation & Reliability
Ensure stable, scalable, and resilient Intune operations globally
Drive automation-first approaches using PowerShell and platform tooling
Own major incidents, root cause analysis, and continuous improvement initiatives
Align platform operations with ITSM and service management processes
Cross-Functional Collaboration
Partner with Modern Work, Security, Identity, Network, Cloud, and Architecture teams
Translate technical platform risks into clear leadership and business communication
Support audits, leadership reviews, and roadmap planning
Required Domain Expertise:
(For leadership oversight and design authority)
Microsoft Intune / Endpoint Manager
Windows endpoint management (primary focus)
macOS device management
Windows Autopilot, enrollment, and provisioning
Conditional Access and device compliance
WDAC / App Control for Business
Application packaging and enterprise app lifecycle
Imaging, OSD, and modern management coexistence
Entra ID (Azure AD) and identity-driven access
PowerShell automation
Endpoint security baselines and compliance frameworks
Good to Have (Supporting Scope):
Azure Virtual Desktop (AVD) for office or shared-device scenarios
Thin client environments and shared workstation models
Virtual desktop or controlled access workspace experience
Leadership & Enterprise Experience:
Proven experience leading engineering and operations teams
Experience operating endpoint platforms at enterprise scale (10k–100k+ devices)
Strong governance mindset with deep technical credibility
Ability to operate effectively at engineering depth and executive leadership levels
Certifications (Good to Have):
Microsoft Modern Workplace / Endpoint certifications
Azure / Entra ID certifications
Security or Zero Trust–aligned certifications
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
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