Cloud Architect

1. Organizational Context 

 

At Tata Tele Business Services, the IT Technical Architect operates within a dynamic organizational context that bridges business strategy and technology execution. Positioned at the core of TTBS’s digital and ICT service offerings, the role supports key business units by designing scalable, secure, and innovative technical architectures that drive digital transformation. Collaborating across departments from business clusters—the Technical Architect ensures alignment between technical solutions and customer-centric business goals, reinforcing TTBS’s mission to empower businesses with innovative connectivity and digital services

 

 

1. Job Purpose / Role Summary:

The IT Technical Architect is responsible for designing and delivering scalable, secure, and high-performance IT solutions that align with the organization’s digital first objectives. This role involves translating business requirements into detailed technical specifications, creating architectural blueprints, and guiding the development teams throughout the project lifecycle. The Technical Architect ensures adherence to best practices, performance, availability, disaster recovery and security standards, and acts as a key liaison between technical teams and stakeholders in Generate, Fulfil and Enable & Protect clusters while staying current with emerging technologies to drive innovation

 

1. Key Stakeholders:

 

CIO, IT Operations Head (Primary Reporting Line), Business Unit Heads, Functional leaders (HR, Finance, Technology, Operations, Sales), project teams, IT operations team, security, and external partners—to ensure the effective design, implementation, and maintenance of IT systems. Acting as a pivotal point of coordination, he aligns technical solutions with business goals, ensuring integration, compliance, and overall system success

 

1. People Leadership:

 

As an Individual Contributor, the IT Technical Architect plays a strategic role in driving innovation, fostering a culture of collaboration and continuous learning, and ensuring IT initiatives are effectively aligned with overall business objectives

 

 

 

 

 

1. Key Job Duties and Responsibilities

• Design and implement scalable, secure, and high-performing IT infrastructure aligned with business objectives
• Design and develop tools for monitoring system performance, performance availability and end-to-end architecture roadmap that meets business objectives
• Design end to end solutions across applications and infrastructure integrations
• Lead architecture review, technical assessment for fresh solutions including POC
• Evaluate and integrate emerging technologies (Cloud, Automation) to enhance IT operations
• Ensure compliance with enterprise architecture, standards, policies compliance including security and regulatory requirements in all architectural designs
• Drive DevOps, CI/CD, automation frameworks and efficiency improvements within IT operations.
• Maintain detailed documentation of architecture, design, presentation documents
• Collaborate with cross-functional teams to support seamless system implementation and maintenance., DevOps, Cloud) for business relevance

 

1. What Success Looks Like (12-18 Months)

 

• System uptime consistently achieved across critical IT services, with reduced unplanned outages
• MTTR and MTTD reduction, indicating faster incident detection and resolution
• Enhanced security posture, with zero major audit non-compliances and a significant drop in critical vulnerabilities
• Adoption of automation tools resulting in efficiency gains in routine IT operations
• Standardized architecture and complete documentation implemented across IT systems and processes.
• Cross-functional collaboration improved, as reflected in faster project delivery and smoother operational handoffs.
• Recognized contributor to TTBS’s IT roadmap, with clear alignment to strategic B2B service goals and positive stakeholder feedback.

 

 

1. Ideal Profile

 

• Bachelor’s degree in computer science, Information Technology, Telecommunications
• 12-15 years of overall IT experience, with at least 7 years in architecture or senior engineering roles, preferably within the telecom or ISP industry
• Proven expertise in designing scalable, secure, and resilient IT architectures, including microservices, cloud-native, and event-driven systems
• Firsthand experience with cloud platforms (AWS, Azure, GCP) and related technologies such as containerization (Docker, Kubernetes), IaaS, PaaS, and SaaS. OpenShift, OpenStack
• Strong understanding of networking and telecom technologies (SD-WAN, VoIP, Data Networks) and familiarity with network monitoring tools.
• Practical knowledge of IT operations and DevOps practices, including automation, CI/CD pipelines, incident and change management.
• Sound knowledge of security frameworks and compliance standards such as PCI-DSS, HIPAA, and GDPR, with experience implementing secure architectures.
• Demonstrated ability to lead and mentor technical teams, collaborate across departments, and engage effectively with both technical and non-technical stakeholders.
• Strong analytical, communication, and critical thinking skills, with a focus on aligning IT solutions to business needs.
• Ability to manage multiple priorities in a dynamic environment, with an initiative-taking, adaptable, and continuous learning mindset
• Preferred certifications - TOGAF 9, Azure/Red Hat Certified Solutions Architect – Professional, Cloud Solutions Architect Expert or relevant network/cloud/security certifications
• A strong understanding of B2B telecom operations and a customer-centric approach to maintaining stable, high-performing IT systems

 

 

1. Added Advantage

 

• In-depth understanding of telecom-specific technologies such as MPLS, SD-WAN, VoIP, 5G enterprise solutions, and IoT connectivity
• Familiarity with ITSM/ITIL frameworks and regulatory compliance requirements (GDPR, Telecom Security Standards).
• Experience in vendor management, budgeting, and cost optimization, including SLA definition and vendor performance evaluation.
• Proven ability to apply automation and AI/ML for IT operations, along with firsthand experience in large-scale data platforms and cloud-certified architectures.
• Strong capabilities in mentoring, conflict resolution, and strategic planning, with a focus on resilience, adaptability, and cross-functional leadership.

 

 

 

Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.