Technical Support Specialist - WLAN

As a Technical Support Specialist within the Networks team, you play a crucial role in ensuring the reliability and performance of our global Wireless Local Area Network (WLAN) and connectivity services. You will analyze and resolve complex network issues while providing 24/7 operational support, collaborating with cross-functional teams to drive incident resolution. Your expertise in Wireless Local Area Network (WLAN) design and advanced troubleshooting will be pivotal to our transition towards a hybrid network, enhancing our service delivery for IT Wireless network solutions.

• Provide expert IT service management in Incident, Problem, and Change Management for Wireless Local Area Network (WLAN) and ClearPass Policy Manager (CPPM) technologies.
• Analyze and resolve complex production network issues while ensuring reliable service operation for IT Wireless network services.
• Administer service requests, execute network changes, and manage escalated incidents or priority incidents end-to-end.
• Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions.
• Identify root causes of network incidents and develop preventive actions while adhering to change management processes.
• Design and deploy wireless networks and authentication solutions, ensuring compliance with security best practices.
• Mentor junior team members while staying updated on industry trends in network security technologies.
• Drive results and foster a strong customer focus in a dynamic, global team environment.

You have:

• Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with
  12+ years of experience in network services within complex environments
• Deep knowledge in Wireless Local Area Network (WLAN) design/configuration, specifically with Aruba Access Points and Controllers
• Proficiency in authentication protocols like RADIUS, TACACS, and LDAP
• Strong problem-solving skills and attention to detail
• Familiarity with ITIL processes and network technologies (TCP/IP, VRRP, etc.)

It would be nice if you also had:

• Relevant certifications (e.g., ACCP, ACMA, ACCX)
• Knowledge of scripting and automation tools for network management
• Experience in configuration and management of Cisco ISE

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

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Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.