About this role
Posting expires: February 5, 2026
Salary: $90,000.00
General Description and Classification Standards:
Responsible for overseeing the technical aspects of airport systems, ensuring seamless operations, resolving technical issues, and managing software deployments. This role involves collaboration with various teams, including Microsoft engineers, to address technical challenges and ensure compliance with security policies. Additionally, this position participates in domain migration projects and provides end-user support for applications, connectivity, and server-related issues.
Supervision Received:
Performs work under general supervision with review and advice from manager or a senior-level professional.
Essential Duties and Responsibilities:
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.
• Install and resolve technical issues for a wide range of applications, including Autodesk, Adobe, and Microsoft Office 365 products.
• Deploy software using PDQ and provide assistance to end-users.
• Collaborate with Microsoft engineers on server management, Office 365 migration, Microsoft Teams, MFA, and Intune, SCCM.
• Work with the security team to ensure adherence to security policies and standards.
• Participate in domain migration projects for the City of Atlanta and the Department of Aviation.
• Test applications for quality and functionality before installation.
• Ensure 24/7 uptime and smooth operation of departmental applications.
• Manage licenses for various applications and network servers.
• Update license files and applications periodically.
• Create installation guides, troubleshoot documents, and manuals.
• Audit applications quarterly, manage user access, and recommend decommissioning of underutilized software.
• Provide solutions for technical issues and ensure timely resolution.
• Participate in daily team meetings, project meetings, and collaborate with cross-functional teams to address technical challenges.
• Maintain and troubleshoot servers and other hardware systems to ensure optimal performance and reliability.
• Implement and oversee data backup processes and disaster recovery procedures to safeguard critical systems and information.
• May perform other duties as assigned.
The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.
Knowledge Skills and Abilities:
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.
Minimum Qualifications:
Education and Experience - Bachelor’s degree in related field, and five (5) years related work experience.
Licensures and Certifications - ITIL v4, Microsoft fundamentals (AZ-900).
Preferred Requirements - Must have knowledge of and ability to configure asset management software (specifically CityWorks).
Work Environment:
Lifting Requirements:
Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.
It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.
The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.