About this role
Description
POSITION SUMMARY:
The Credit Analyst is responsible for validating and setting up new customers in the ERP system. This position will oversee investigation of credit risk in customers and monitor the collection of amounts due to the company. The Credit Analyst position will assess credit practices and recommend changes in policies and procedures to improve cash flow and reduce receivables.
This is an 100% on-site role at our corporate office in Memphis, TN. This is not a hybrid or remote position.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
· Validate customer’s credit application, tax certificates, and set up of new customers in the system in compliance with assigned territories and channels.
· Analyze and review customer new customers to set credit limits within designated authorized limits
· Review existing customer for credit limit increases and required and present to management for approval
· Monitor credit holds portal for customer orders held for over credit limit and or past due balances
Communicate with collections specialists as required to cure past due payments or obtain information to release orders
Communicate with Manager to access needs of increased credit limit and obtain approvals
· Investigate and resolve customer disputes and inquiries in a timely matter and issue credit memos if warranted while maintaining customer goodwill.
· Contact assigned customers regarding past due accounts and the referral of delinquent accounts to collection agencies as necessary.
· Approve settlement of customer accounts and referral to litigation.
· Issue Final Demand Letters, follow up with recommendations for outside collections and or charge-off of bad debt.
· Review, discuss options, and coordinate collection issues with sales management and representatives in an effort to maintain an open account basis with customers.
· Ongoing policy and procedures development as it relates to credit practices.
· Maintain an understanding of the tools available in the system in order to utilize the full functionality as it relates to Accounts Receivable and collections.
· The ability to work effectively in an environment where priorities shift quickly.
Requirements
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Demonstrated experience in process improvement as well as developing and writing policies and procedures.
· Demonstrated experience in credit report analysis with excellent written and verbal communication skills.
· Strong interpersonal skills with proven dispute resolution ability.
· Knowledge of accounting practices and accounts receivable reconciliation.
· Advanced computer skills including MS Word, Excel, general ERP systems and the use of outside data sources to gather required information for analysis and reporting.
EDUCATION and/or EXPERIENCE:
· Bachelor’s degree, with 5+ years of credit experience with a medium sized manufacturing/distribution business.
LANGUAGE SKILLS:
Ability to read, analyze and interpret general business reading and/or training materials as well as federal/state regulations. Ability to write reports, business correspondence, and procedures as needed. Ability to effectively present information and respond to questions from groups of managers, clients, customers and/or the general public.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages and proportions to practical situations
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret an instructions in mathematical or diagram form and deal with several abstract and concrete variables
OTHER SKILLS and ABILITIES:
Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills
PHYSICAL DEMANDS:
While performing the duties of this job, the employee has to occasionally stand, stoop, kneel, crouch, or crawl; the employee is frequently required to walk; the employee is required to regularly sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear.