About this role
Job Description:
Situated in the heart of Singapore's Central Business District, Rakuten Asia Pte. Ltd. is Rakuten's Asia Regional headquarters. Established in August 2012 as part of Rakuten's global expansion strategy, Rakuten Asia comprises various businesses that provide essential value-added services to Rakuten's global ecosystem. Through advertisement product development, product strategy, and data management, among others, Rakuten Asia is strengthening Rakuten Group's core competencies to take the lead in an increasingly digitalized world.
Rakuten Group, Inc. is a global leader in internet services that empower individuals, communities, businesses, and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content, and communications to approximately 1.7 billion members around the world. The Rakuten Group has nearly 32,000 employees and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/
As a Junior IT Support Specialist, you will be part of our in-house IT team, providing hands-on technical support to employees across Singapore and the region. You will assist with endpoint device deployment, troubleshooting, system maintenance, and routine operational tasks under the guidance of senior team members. This role offers great learning opportunities and exposure to regional and global IT initiatives.
Responsibilities:
- Assist with endpoint device deployment, setup, and lifecycle management.
- Provide desktop and remote support for employees, including troubleshooting hardware, software, and connectivity issues.
- Perform basic system administration tasks under supervision.
- Assist in routine server room checks, inventory updates, and scheduled maintenance.
- Monitoring desktops, network devices, peripherals, and assisting with resolving issues.
- Support software installations, updates, and system maintenance activities.
- Participate in IT asset management, documentation, and regular health checks.
- Troubleshoot and escalate issues to senior engineers or vendors when required.
- Support IT-related projects with the Regional and Global IT teams.
- Handle ad-hoc IT tasks and provide on-site event/AV support when needed.
Requirement:
Higher Diploma or Degree in Computer Science, Information Technology, or a related field.
0–2 years of experience in IT support, helpdesk, or desktop support.
Basic knowledge of operating systems (Windows/macOS), Microsoft Office, software installation, and general troubleshooting.
Foundational understanding of networks, servers, and system administration is a plus.
Familiarity with event support or AV equipment will be an advantage.
Professional certifications such as ITIL or CompTIA A+ are beneficial but not required.
Good communication skills, customer service mindset, and ability to work collaboratively.
Strong willingness to learn, adapt, and grow in a fast-paced environment.
Ability to work independently with guidance and support from senior team members.
Rakuten is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief, or age.