About this role
Ready to take the next step in your IT career?
At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.
Who We Are
With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.
Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.
The Role
As a Service Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly. This is a full-time role based on the Sunshine Coast, offering plenty of variety and client interaction.
You will:
- Provide high-quality IT support and exceptional customer service
- Troubleshoot and resolve client issues across a range of technologies
- Manage service requests and incidents through Salesforce
- Maintain accurate ticket notes, timesheets, and documentation
- Apply security best practices across implementations
- Work collaboratively with colleagues to deliver seamless service
About You
You’ll thrive in this role if you have:
- Previous MSP or internal IT experience
- Strong customer service and client-facing skills
A solid background in:
- Workstation trouble shooting
- Active Directory and Microsoft 365 support
- Backup and recovery processes
- Remote monitoring and management tools
- Servers, switches, routers, firewalls, and storage
- Azure and VOIP solutions
And personally, you’ll bring:
- A desire to keep learning and stay across new technologies
- A friendly, positive approach to client service
- Excellent communication skills
- The ability to work in a fast-paced environment while staying organised
What We Offer:
- Competitive salary: we recognise your expertise
- Supportive, down-to-earth culture: collaboration and respect are at the core of our team
- Birthday leave: celebrate your day, on us
- Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
- Career pathways: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
- Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve
Why Join efex?
This is more than just a helpdesk role; it’s an opportunity to grow with one of Australia’s fastest-growing MSPs. You’ll gain exposure to diverse environments and cutting-edge technologies while being supported every step of the way.
Apply now!
Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.