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Customer Service Manager, SME

OCBC Bank

Posted 11 days ago

About this role

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

What You Will Be Doing:

  • Conduct transaction screening and perform account reviews for existing business clients.

  • Liaise with customers to obtain updated information

  • Handle customer service enquiries and account maintenance requests.

  • Collaborate closely with internal departments to ensure compliance with AML/KYC requirements throughout operational workflows.

  • Interface with relevant units and business teams on compliance reviews, investigations, and other ad-hoc projects.

What We Are Looking For:

  • A university degree in Accounting, Banking, Finance, or a related discipline. Candidates possessing lower formal qualifications but with relevant experience may also be considered.

  • A minimum of 2 years of experience in CDD, operations, or customer service within business banking.

  • Proficiency in Microsoft Office applications.

  • Strong analytical, interpersonal, communication, and writing skills, with a solid team spirit.

  • Ability to analyze client information and documentation to support name screening and review processes.

  • Proficiency in written and spoken English, Cantonese, and Putonghua.

#LI-SL1

What we offer:


Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Job details

Workplace

Office

Location

OWHB HK, Hong Kong

Job type

Full Time

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@OCBCBank

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