About this role
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
WHAT’S THE JOB?
The night auditor carries out the duties of a guest service agent overnight whilst accurately and efficiently completing the auditing and balancing of guest and outlet accounts during the hours of 11pm – 7am.
YOUR DAY TO DAY
- Assist front office personnel in check in and check out during the night shift
- Ensures that final readings of restaurants and other outlets are taken and balances those reading with the hotel’s property management system
- Ensures that all checkout bills are done efficiently, correctly and timely
- Ensures all receipts for the shift are properly recorded, balanced and deposited in the hotel’s drop-safe
- Prepares revenue journal (early bird) correctly
- Posts all daily room charges to guest ledger and ensures that all are correct
- Revenue journal (early bird) must be balanced with rooms sales recapitulation done by Night Manager (room revenue and occupancy)
- Summarizes all officer checks to be signed by the Finance Manager
- Settles all credit cards and balances
- Summarizes all adjustments or rebates to be signed by the Finance Manager and/or General Manager
- Reconciles guest ledger in daily basis and reconciles the total to the Front Office
WHAT WE NEED FROM YOU
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Proven communication skills across, phone, email & face to face style interactions
- Proficient in the use of Microsoft Office and PMS
- Proactive approach, with strong drive for team results and a track record of achievement
- Problem solving and organizational abilities
- Flexible work approach
- Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent