About this role
As a Technical Support Specialist within Nokia's CDO EICS Networks team, you will play a critical role in managing the lifecycle and performance of our network services, including firewalls, DNS, and secure connectivity for our global offices and partners. Working in a dynamic 24x7 environment, you will troubleshoot complex network issues, coordinate with cross-functional teams, and ensure reliable operation of IT network security services.
- Provide expert technical support for incident, problem, and change management across IT network technologies.
- Analyze and resolve production network issues while coordinating with cross-functional technical teams.
- Administer service requests and execute network changes for escalated or priority incidents.
- Own incident resolution processes, ensuring timely updates and thorough root cause analysis documentation.
- Design, deploy, and manage advanced firewall and SASE solutions to enhance network security.
- Conduct regular security assessments to maintain compliance with industry standards and propose preventive actions.
- Mentor junior team members and provide technical guidance in network security practices.
- Collaborate with external service providers and OEMs for complex issue resolution and remote implementation support.
You have:
- Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with
10+ years of experience in network services and operation management in complex environments - Strong knowledge of TCP/IP, VRRP, DNS, ARP, STP, and other networking technologies
- Hands-on experience with FortiGate Firewalls and proxy solutions
- Experience with Zscaler SASE solutions and support
- Proficient in standard routing protocols such as OSPF, ISIS, BGP, and MPLS
It would be nice if you also had:
- Relevant certifications (e.g., Fortinet NSE, CISSP, CISM)
- Knowledge of scripting and automation tools for network management
- Familiarity with enterprise WAN, LAN, wireless networking, and virtualization technologies
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia.Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.