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Technical Support Engineer, Android/iOS SDK - Pangle

TikTok

Posted 10 days ago

About this role

About the team
Pangle is the Ad Network of TikTok for Business, connecting worldwide advertisers with 1B+ DAUs through thousands of locally popular publishers. Pangle has established an industry-leading Ad Network in 20+ emerging markets, with proven success in Asia Pacific, the Middle East, and Latin America.

Responsibilities:
- Provide technical support for cross-functional partners and provide professional troubleshooting solutions to resolve customer issues.
- Conduct training sessions and seminars: Assist partners to finish SDK or DSP integration and ensure the normal operation of cooperation.
- Assist the business development team in collecting and organizing feedback from developers. Also, feedback should be given to the product managers to help with product feature updates.
- Give ad monetization optimization suggestions and share with partners the best practices through data analysis. Also being able to summarize technical documents and FAQs.
- Familiar with advertising monetization products, SDK, or Ad exchange platforms.

Job details

Workplace

Office

Location

San Jose, California, United States

Job type

Full Time

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