Systems Analyst (Solutions & Adoption Specialist) - ESF Centre

The English School Foundation (ESF) is embarking on an ambitious Digital Modernization initiative, transitioning from a bespoke legacy system to a modern, integrated Learning Management System (LMS) and Student Information System (SIS) known as ESF Hub.

We are seeking a talented and motivated Solutions Specialist who will be the primary bridge between our technical capabilities and the educational needs of our 22 schools.

In our lean team, every member is a Transformation Partner. You are more than a functional consultant; you are a facilitator of change, expected to be "on the ground" to ensure a smooth transition. You will be successful if you can navigate the technical complexities of a large-scale migration while ensuring that teachers in the classroom feel supported as they navigate a new platform. Your goal is to ensure the ESF Hub is configured, adopted, and optimised to deliver maximum value to the ESF community.

 

Main Responsibilities:

1. Functional Configuration & Implementation

• System Customisation: Configure and customise the new LMS and SIS, ensuring the software is tailored to meet the diverse needs of kindergarten, primary, secondary, and all-through schools.
• End-to-End Implementation: Key resource in the implementation of the ESF Hub, involved in all stages from design and configuration to deployment and ongoing maintenance.
• Problem Solving: Take a proactive approach to identifying challenges within the transition from legacy systems and develop technical solutions that meet the evolving needs of the organisation.
• Feature Optimisation: Collaborate closely with the DAP (Digital Adoption Platform) vendor to develop in-app solutions that guide users through complex workflows, thereby reducing friction during the transition.
• Solution Architecture Support: Collaborate with the Learning Management Systems Lead to ensure that functional configurations remain scalable and maintain data integrity.
   

2. On-the-Ground Transformation Partnership

• Onsite School Support: Act as a dedicated partner to schools, providing onsite assistance for staff and parents. You will be the primary point of contact for a school (s) during the migration, assisting users in transitioning from legacy workflows to the new ESF Hub.
• Requirements Gathering: Collaborate with cross-functional teams to gather requirements, ensuring the technical build aligns with the practical needs of the classroom.
• Adoption Mentoring: Support school-based "change champions" and staff, providing technical clarity and troubleshooting with a high-touch, service-oriented mindset.
   

3. Training & Knowledge Management

• Knowledge Base Development: Document "best practice" workflows and FAQs for internal and vendor reference to ensure a consistent experience across all 22 schools.
• Continuous Improvement: Research and leverage AI-driven tools to improve system adoption and streamline repetitive administrative tasks within the schools.
   

Requirements:

Experience & Technical Skills

• Education: Bachelor’s degree in Computer Science, Information Systems, Education Technology, or a related field.
• Implementation Experience: Proven experience in software implementation, functional consultancy, or systems analysis—ideally within an LMS or SIS environment.
• Analytical Mindset: Proven ability to translate complex business and technical requirements into scalable, user-centric solutions.
• Vendor Coordination: Strong experience in managing vendor relationships to ensure that product deliveries align with organisational goals and educational standards.
   

Mindset & Partnership Skills

• Transformation Partner Mentality: A commitment to being "on the ground." You must be comfortable navigating the "people" side of change management, supporting teachers and parents directly.
• Communication Excellence: Exceptional interpersonal skills; the ability to explain technical "how-tos" to non-technical users with empathy and patience.
• Proactive Problem Solving: A "roll-up-your-sleeves" attitude. As part of a lean team, you will move between high-level strategy and hands-on, school-level troubleshooting.
   

Minimum typical education:  University degree in Computer Science or related disciplines

Minimum typical experience: Over 7 years of experience in IT systems implementation, functional consultancy, and stakeholder-facing support.

Typical reporting relationship: Learning Management Systems Manager(s)

Period: Permanent

Project Focus: ESF Hub (LMS & SIS Transition)

Location: ESF Centre / Onsite at Schools (Hong Kong)

Closing Date: Thursday 5th February 2026 at 11:59 PM HKT

 

Applications will be reviewed on a rolling basis and offers may be extended prior to the job closing date.

By applying for this position, your application may be considered for other opportunities (senior-level roles, head of department, etc.) within ESF.

ESF is an Equal Opportunities Employer

The English Schools Foundation (ESF) is fully committed to providing equal employment opportunities. ESF will not discriminate on the basis of age, race, colour, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by local laws or regulations.

Personal data provided by job applicants will be used strictly in accordance with the ESF's Personal Data Policy, a copy of which will be provided upon request.

ESF is dedicated to ensuring the safety and well-being of all students in our care and expects all applicants to uphold this commitment. We adhere to rigorous recruitment practices, with all appointments contingent upon an interview, identity verification, criminal background checks (including ICPC, SCRC, and other international background checks as appropriate), assessment of social media presence, and positive references.

In accordance with the Keeping Children Safe in Education (KCSIE) 2025 guidelines, ESF may perform online checks for all shortlisted candidates prior to the interview.

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The English Schools Foundation (ESF) is the largest English-medium international school organisation in Hong Kong. Our 22 schools and comprehensive programme of extra-curricular activities bring out the best in every student through a personalised approach to learning and by inspiring curious minds.

There are over 18,000 students from 75 different nationalities in ESF kindergartens, primary, secondary and all-through schools. 

www.esf.edu.hk