Systems Analyst (Implementations & Quality Assurance, 2 year contract) - ESF Centre

The English School Foundation (ESF) is transitioning from a bespoke legacy system to a modern, integrated Learning Management System (LMS) and Student Information System (SIS) known as ESF Hub. We are seeking a proactive Systems Analyst (Implementations & QA) to act as the ultimate gatekeeper of quality and a dedicated facilitator of change.

In our lean team, every member is a Transformation Partner. You are more than a technical analyst; you are a partner to our 22 schools, expected to be "on the ground" to ensure a smooth transition. You will be successful if you can navigate the technical complexities of a large-scale migration while ensuring that teachers in the classroom feel supported as they navigate a new platform. You will be the single point of contact for testing environments, ensuring that every solution delivered by our partner vendors meets the highest standards of excellence.

 Main Responsibilities:

1. Quality Assurance & Vendor Oversight

• Gatekeeper of Quality: Oversee quality assurance for software releases, ensuring that all functions delivered by our product vendors (LMS, SIS, and DAP) meet ESF’s rigorous standards.
• DAP Integration: Collaborate with the Digital Adoption Platform (DAP) vendor to ensure that in-app guidance is accurately mapped and functional for end-users.
• Release Management: Serve as the single point of contact for release and test environments; plan, execute, and monitor testing while proactively mitigating risks.
• Test Case Design: Design, review, and refine test cases/scenarios to find hidden requirements and edge cases, ensuring robust software and data integrity.

2. Technical Execution & Optimisation

• Automated & Manual Testing: Develop and run tests across frameworks, including API testing, and automate repetitive QA processes to refine best practices.
• Documentation: Clearly and comprehensively document findings for both internal teams and external vendors to drive swift resolutions.

3. On-the-Ground Transformation Partnership

• School Support: Act as a hands-on partner to schools. You will provide on-site assistance for staff and parents, troubleshooting issues in real-time as they adopt the new ESF Hub.
• Implementation Synergy: Work closely with the implementation team to ensure that the "delivered" product matches the "needed" solution in the classroom.
• Stakeholder Reporting: Provide regular status updates and environment reports to leadership, translating technical health into business-ready insights.

 

Requirements:

Experience & Technical Skills

• Education: Bachelor’s degree in Computer Science, Information Systems, or a related field.
• QA & Systems Analysis: Proven experience in QA engineering or systems analysis, with a strong grasp of test environment management and modern QA tools.
• Technical Testing: Hands-on experience in API testing, end-to-end test automation, and manual software testing (Mobile & Web).
• Vendor Management: Strong experience managing technical vendors across diverse project scopes, including SaaS and DAP providers.
• Domain Knowledge: Knowledge of higher education or K-12 operations and data governance frameworks is highly advantageous.
• Experience working within a Professional Services organisation or a large-scale enterprise environment is highly advantageous.

Mindset & Partnership Skills

• Transformation Partner Mentality: A commitment to being "on the ground" and providing user-centric service. You must be comfortable interacting with principals, teachers, and parents.
• Proactive Problem Solving: An analytical mindset with a focus on hidden requirements, software vulnerabilities, and edge cases.
• Communication: Excellent organizational and reporting skills; the ability to coordinate across cross-functional teams and vendors.
• Innovation: A passion for continuous learning and implementing new technologies 
   

Minimum typical education:  University degree in Computer Science or related disciplines

Minimum typical experience: Over 7 years of professional experience in Quality Assurance (QA) engineering, systems analysis, and software release management, including hands-on experience in stakeholder-facing implementation support.

Typical reporting relationship: Learning Management Systems Manager(s)

Period: Contract (2 years)

Project Focus: ESF Hub (LMS & SIS Transition)

Location: ESF Centre / Onsite at Schools (Hong Kong) 

Closing Date: Thursday 5th February 2026 at 11:59 PM HKT

 

Applications will be reviewed on a rolling basis and offers may be extended prior to the job closing date.

By applying for this position, your application may be considered for other opportunities (senior-level roles, head of department, etc.) within ESF.

ESF is an Equal Opportunities Employer

The English Schools Foundation (ESF) is fully committed to providing equal employment opportunities. ESF will not discriminate on the basis of age, race, colour, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by local laws or regulations.

Personal data provided by job applicants will be used strictly in accordance with the ESF's Personal Data Policy, a copy of which will be provided upon request.

ESF is dedicated to ensuring the safety and well-being of all students in our care and expects all applicants to uphold this commitment. We adhere to rigorous recruitment practices, with all appointments contingent upon an interview, identity verification, criminal background checks (including ICPC, SCRC, and other international background checks as appropriate), assessment of social media presence, and positive references.

In accordance with the Keeping Children Safe in Education (KCSIE) 2025 guidelines, ESF may perform online checks for all shortlisted candidates prior to the interview.

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The English Schools Foundation (ESF) is the largest English-medium international school organisation in Hong Kong. Our 22 schools and comprehensive programme of extra-curricular activities bring out the best in every student through a personalised approach to learning and by inspiring curious minds.

There are over 18,000 students from 75 different nationalities in ESF kindergartens, primary, secondary and all-through schools. 

www.esf.edu.hk