About this role
Job title: Medical Information & Medical Compliance Manager
Location: Shanghai
About the job
We are seeking a results-driven Digital Manager to join our China team, supporting the end-to-end execution of digital initiatives aligned with global strategy and local business priorities. This role will bridge global digital standards with China’s market-specific needs, leading local application management, cross-functional project delivery, and roadmap refinement—while ensuring full compliance with regional and global regulations. The ideal candidate will combine strong project management skills, deep understanding of digital processes, and a collaborative mindset to drive operational excellence and digital transformation in the Chinese market.
responsibilities position is as follows:
• To set up and manage CHC China Medical Information operational system to satisfy business needs and be compliant with global and local, internal and external requirements.
• To arrange systematic training plan for CHC China Medical team and specific training plans for different Medical roles, including but not limited to general trainings for onboarding, compliance, medical capabilities, internal systems, guidances and SOPs, disease and product knowledge trainings, internal and external medical GxP relevant trainings, and training for general capabilities and skills; to ensure, arrange, and make trackable records of the execution of training plans.
• As CHLOE project (CHC becoming stand-alone) goes on, to absorb Medical Excellent/BOS team’s responsibilities which are to be transferred to CHC local Medical team, esp. those relevant to supporting for the process workflow of the EET process.
• As CHLOE project (CHC becoming stand-alone) goes on, to set up medical compliance operational system/process for China CHC, and to provide medical compliance operational guidance for medical, marketing, and medico-marketing activities.
ACCOUNTABILITIES:
• To set up and manage CHC China Medical Information operational system to satisfy business needs and be compliant with global and local, internal and external requirements, including but not limited to:
• Creation and maintenance of response documents • Training of Contact Center on CHC-specific products and topics
• Quality Checks of CHC inquiries
• Management of and responses to escalations of medical inquiries
• Management of CHC-specific local MI phone numbers.
• MI input into launch teams, crisis teams, etc. and coordination of related activities. 1/2
• Development and testing of CHC-specific system requirements.
• Input into product dictionaries for CHC products in system.
• Generation of metrics, reports, dashboards and insights specific to CHC.
• MI input to CHC BD activities (product divestments, acquisitions) .
• Management of CHC specific Quality Documents .
• Management/contributions to relevant audits and inspections
• MI representation at conferences, etc.
• Any other local MI activities.
• To arrange systematic training plan for CHC China Medical team and specific training plans for different Medical roles, including but not limited to general trainings for onboarding, compliance, medical capabilities, internal systems, guidances and SOPs, disease and product knowledge trainings, internal and external medical GxP relevant trainings, and training for general capabilities and skills; to ensure, arrange, and make trackable records of the execution of training plans.
• As CHLOE project (CHC becoming stand-alone) goes on, to set up medical compliance operational system/process for China CHC, and to provide medical compliance operational guidance for medical, marketing, and medico-marketing activities.
• As CHLOE project (CHC becoming stand-alone) goes on, to absorb Medical Excellent/BOS team’s responsibilities which are to be transferred to CHC local Medical team, esp. those relevant to supporting for the process workflow of the EET process.
• To build strong cross-functional relationships with colleagues in Medical Affairs, Clinical Affairs, and Commercial Operations, while maintaining full compliance with all relevant company, industry, legal, and regulatory requirements. Ensure a clear review process for all Medical related programs and activities prior to final approval, which including but not limited to Medical Education Meetings, Advisory Boards Meetings, Steering Committees, Sponsorship, Partnership, Patient Support Programs, Market Research programs, Medical Liaison programs & activities, etc.
Why us?
At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.
We Are Challengers.
We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:
All In Together: We keep each other honest and have each other's backs.
Courageous: We break boundaries and take thoughtful risks with creativity.
Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.
Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.
Join us on our mission. Health. In your hands.