About this role
Position Purpose:
You will be responsible for account administration and serving as the main point of contact for customers, bringing a high level of expertise. This includes, but is not limited to managing customer orders for new sales, repairs, and warranty services, and collaborating with internal teams to provide technical or engineering support when required. Strong product knowledge, customer base familiarity, and hands-on experience are essential.
Your Tasks:
You will be responsible for account administration and serving as the main point of contact for customers, bringing a high level of expertise. This includes, but is not limited to managing customer orders for new sales, repairs, and warranty services, and collaborating with internal teams to provide technical or engineering support when required. Strong product knowledge, customer base familiarity, and hands-on experience are essential.
Your Tasks:
- Processing and maintaining customer purchase orders, external customer purchase order systems and electronic data interchange (EDI).
- Responding to internal and external customer questions.
- Compiling and generating various customer/sales reports.
- Contract reviewing of customer purchase orders.
- Actively participating in account receivables management (collection process, validate PO to sales order, collections, etc.).
- Collaborating with other departments as required (order status, delivery updates, warranty & quality).
- Maintaining off-line sales systems as required.
- Providing support with other administrative requests from Account Managers when needed.
- Engaging in occasional face-to-face customer interactions for training and/or resolving customer issues, which may involve limited travel.
- Bachelor’s degree, preferably in Economics or Business Administration.
- 2-5 years of proven experience in customer service role, ideally within an international business environment.
- Fluent in English, both written and spoken.
- Excellent communication and problem-solving skills.
- Proficient in Microsoft Office Suite.
- Experience with ERP systems is preferred.
- High level of professional communication and interpersonal skills.
- Great work conditions inside a worldwide group;
- Career development opportunities;
- Additional health and dental insurance;
- Food vouchers;
- Parking spot/ Transportation card;
- ConverterTec special discounts.