About this role
At Franklin Templeton, we’re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients’ achievements.
Come join us in delivering better outcomes for our clients around the world!
About the Department:
The FTS Program Management Office (PMO) supports business teams by improving system reliability, resolving issues quickly, and ensuring business logic across FTS platforms remains accurate. The team collaborates with system administrators, project managers, and business users to deliver enhancements and maintain efficient workflows. It operates in a knowledge‑sharing, collaborative environment that encourages continuous learning. Joining the PMO offers opportunities to deepen your systems expertise and contribute to initiatives tied to key business priorities.
How You Will Add Value?
Business Unit Consultation:
You will review and clarify business and system requirements.
You will train users to reduce recurring issues.
You will assess workflows and recommend improvements.
System Enhancement & Implementation:
You will participate in project and solution review meetings.
You will coordinate with users and technical teams to implement changes.
You will prepare test plans and support execution.
You will manage user acceptance testing.
You will resolve post‑implementation issues.
You will create functional and reporting specifications.
You will prepare data and confirm readiness for production releases.
Business & System Support:
You will respond to system support queries and escalate when needed.
You will maintain and enhance system reports.
You will support root‑cause analysis for system issues.
You will identify bugs, recommend enhancements, and define workarounds.
You will assist with monthly release testing and documentation.
Workflow Analysis & Additional Duties:
You will document processes and recommend improvements.
You will collaborate with internal teams and external partners.
You will pursue continuous learning and maintain PMO documentation.
What Will Help You Be Successful?
Experience & Education:
Experience with FTS systems and financial or securities workflows.
Background in business analysis or system support.
Bachelor’s degree, Associate degree, or relevant experience.
Technical Skills:
Ability to write documentation and deliver training.
Strong analytical and data‑handling skills.
Proficiency with Microsoft Office applications.
Soft Skills:
Strong communication and collaboration skills.
Ability to analyze problems and propose solutions.
Work Shift Timing - 6:00 AM - 3:30 PM IST / 11:00 AM - 8:00 PM IST / 2:00 PM - 11:00 PM IST (Should be flexible for rotational shifts)
Experience our welcoming culture and reach your professional and personal potential!
Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.
By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered.
Highlights of our benefits include:
Professional development growth opportunities through in-house classes and over 150 Web-based training courses
An educational assistance program to financially help employees seeking continuing education
Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee’s dependents (spouses, children and dependent parents)
Life insurance for protection of employees’ families
Personal accident insurance for protection of employees and their families
Personal loan assistance
Employee Stock Investment Plan (ESIP)
12 weeks Paternity leave
Onsite fitness center, recreation center, and cafeteria
Transport facility
Child day care facility for women employees
Cricket grounds and gymnasium
Library
Health Center with doctor availability
HDFC ATM on the campus
Learn more about the wide range of benefits we offer at Franklin Templeton
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.