About this role
Growe welcomes those who are excited to:
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Work with customer requests via chats and ticketing systems, ensuring timely and accurate responses;
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Assist customers with issues they face, analyze problems, and provide effective solutions;
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Identify customers’ needs, clarify information, and thoroughly research each case to deliver the best possible outcome;
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Collaborate closely with colleagues and internal teams to improve customer service processes and overall customer experience;
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Maintain high customer satisfaction by following service standards and contributing to continuous improvement initiatives.
We need your professional experience:
- Previous experience in Customer Support / Customer Service or a similar role;
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Experience working with chat-based support systems and ticketing tools;
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English proficiency at B2 level or higher (both written and spoken);
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Experience handling customer requests via calls will be a strong advantage.
We appreciate if you have those personal features:
- Strong communication skills and the ability to explain information clearly and politely;
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Excellent problem-solving skills and a customer-oriented mindset;
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Ability to work effectively in a team and collaborate with different stakeholders;
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Stress resistance, attentiveness, and the ability to multitask;
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Willingness to learn and continuously improve.
We are seeking those who align with our core values:
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.