About this role
Description
We are looking for an experienced Customer Success Manager for LATAM to manage B2B clients in a fast-paced EdTech environment.
This role combines client relationship management, onboarding coordination, and cross-functional collaboration. You will be the primary point of contact for clients, ensuring exceptional service delivery, seamless learning experiences, and measurable business outcomes.
The role is hands-on and execution-focused, with a strong emphasis on bilingual communication (English/Spanish), operational excellence, and proactive problem-solving.
What you will do
- Serve as the primary point of contact for B2B clients, managing relationships and ensuring proactive communication throughout the customer journey
- Execute comprehensive onboarding processes, guiding new clients through the platform and driving immediate value realization
- Coordinate all guidance roles (experts, technical support, tutors, reviewers) to deliver a seamless learning experience
- Collaborate with Sales, Product, and Technical Support teams to resolve issues quickly and ensure smooth service delivery
- Monitor client engagement, usage data, and key performance metrics to identify trends and optimize customer experience
- Conduct regular check-ins and feedback sessions to drive continuous improvement
- Create presentations, reports, and visual content using Miro, Figma, Canva, and Google Suites
- Manage multi-channel communication across Slack, WhatsApp, and email
- Implement customer success strategies focused on retention, satisfaction, and client growth
Requirements
- 2+ years of proven experience in Customer Success, Account Management, or a similar customer-facing role in a B2B environment
- Fluent in English and Spanish (written & spoken)
- Strong operational and organizational skills with ability to execute detailed strategies
- Excellent communication and stakeholder management skills
- Ability to manage multiple clients, tasks, and priorities simultaneously
- Proactive and solution-oriented mindset with focus on client satisfaction
- Detail-oriented, reliable, and comfortable owning outcomes
- You enjoy working with clients, solving problems, and driving engagement
- Proficiency with collaboration tools like Miro, Figma, Canva, and Google Suites
- Comfortable managing multi-channel communication (Slack, WhatsApp, email)
Nice-to-have
- Experience in EdTech or tech industries
- Background in process building and continuous improvement initiatives
- Project management or team leadership experience
- Experience with CRM or Customer Success platforms
What we can offer you
- 100% remote collaboration.
- Compensation: 2000-2500 USD per month
- Flexible working hours.
- Professional development in the international team.
- A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless.
- Diverse and tight-knit team spread out across the US, LatAm, and more!