About this role
This is a remote position.
We are seeking a Customer Service Representative to join our Customer Onboarding team (Sales or Supply) remotely. This role is open to UAE Nationals and focuses on supporting Kavak’s appointment-based operations. You will be responsible for appointment reminder calls, follow-ups, and rescheduling , while acting as a key touchpoint to ensure customers are fully prepared for their sales visits or vehicle inspections.
Key Responsibilities
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Act as the primary point of contact for customers with upcoming sales visits or supply inspections .
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Make outbound reminder calls to confirm appointments and reduce no-shows.
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Follow up with customers to ensure they are prepared for their visit or inspection (documents, location, requirements).
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Handle general customer inquiries related to appointments, onboarding steps, locations, and Kavak processes .
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Manage appointment rescheduling or cancellations efficiently while coordinating with internal teams.
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Record and update appointment confirmations, follow-ups, and customer interactions in internal CRM and scheduling systems .
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Escalate issues or risks that may impact appointments to the relevant Sales or Supply teams.
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Provide clear and timely updates to internal stakeholders to ensure appointment readiness.
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Proactively identify recurring issues affecting attendance or onboarding and report them for process improvement.
Requirements
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Be eligible for the Emiratisation program and hold a valid Family Book .
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Minimum 1–2 years of experience in Customer Service, Call Center, Appointment Coordination, or a related role.
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Strong verbal communication skills in English and Arabic (phone-based role).
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Comfortable handling outbound reminder calls and inbound customer inquiries.
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Confident using CRM, scheduling tools, and digital communication platforms .
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Detail-oriented, well-organized, and able to manage multiple appointments and follow-ups.
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Customer-first mindset with a calm, professional, and solution-oriented approach.
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Team player who collaborates effectively with Sales, Supply, and Operations teams.
Benefits
Why Join Us?
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A flexible remote work environment with optional office presence.
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Hands-on experience in a fast-growing, tech-driven automotive company.
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The opportunity to support a growing customer base in a dynamic industry
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Training and development support.
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A chance to be part of a UAE National development initiative If you are passionate about delivering exceptional customer experiences, thrive on challenges, and seek to be part of a mission-driven team, KAVAK is the ideal place for you! Do you want to be part of this story? Apply now!