Finance Services Officer – Collections

At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.

That’s why we pledge to support and empower all of our people to make a positive impact when working hand in hand with our business to drive change. We'll help you accelerate your career and empower you with the right technology and training as you bring ideas and projects to life. 

Together with your colleagues, clients and partners, you'll make an impact that is felt by all. See where your commitment could take you. 

Who are we looking for?

We are looking for a Finance Services Officer – Collections to provide proactive support to the Finance Services (FS) function, completing tasks as the need arises.

Provide entry level support to the Finance Services team based in our Waterloo office. Completing accounts/accounting tasks as the need arises. Deliver services to ensure compliance with all company policies, internal controls, and procedures.

Bring your curiosity and passion to the technical challenges we solve at GHD. Then see how everyone gets behind you. With commitment, there’s no idea too big, no dream too far. We strive to create opportunity for all. Giving you leading training and development programmes to accelerate your growth.

Come and see where your career can take you and the impact your commitment can make.

Let's solve the big problems together.

This position will be based in our Waterloo Office.

Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

Working with an energetic and high performing team, this position offers a variety of work and will see you involved in:

• Update and maintain collection notes in the system in a timely manner
• Escalate collection issues to Team Leader/Manager per approved escalation guidelines as required
• Coordination of client information/master data as required
• Receipt all monies relating to debtor payments being via EFT, cheque, and credit card payments as required
• Follow up unallocated receipts as required
• Work with the team to set and achieve collection strategies on a weekly basis
• Assist with banking progress and supervising against target collections as issued by Group Finance
• Provide excellent customer service to external and internal contacts
• Assist the team on other tasks or projects as required.

Performance indicators

• Delivery of agreed service levels and deadlines.
• Notification of non-compliance with established procedures.
• Collaboration, cooperation.
• Consistently achieve set KPIs.

What you will bring to the Team:

• Strong interpersonal skills, demonstrated ability to communicate and explain regulations, policies, processes, and guidelines.
• Strong attention to detail and proficient in collating, organising and analysing data.
• Excellent time management skills and proven track record to work under pressure, plan and prioritise workload.
• Proficient in MS Office (Excel, Word).
• Excellent coordination skills with understanding of when to escalate issues.
• 2+ years experience in a similar collections' role, and basic to intermediate understanding of Accounting and Finance processes is desirable.

Stakeholders and key relationships

• Internal Clients (project managers, finance business partners, people team, etc).
• External Clients (vendor, clients, auditor, etc).

The salary range for this position is $45,675 - $76,125

The posted salary range represents the expected hiring range for GHD locations in its major city centres. Ranges may vary for positions in other locations. At GHD, base salary is determined by your skills, experience, qualifications and work location. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. 

The use of artificial intelligence (AI) in recruiting is just getting started and may be used during the process to improve efficiency and fairness. Your application may be reviewed by both AI and our hiring team. While AI supports some steps through the process, all final hiring decisions are made by humans.

Ready to lead with impact?

Apply today and see what the power of commitment can do for your career.

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. Upon request, GHD will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.

This position is for an existing vacancy.

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