About this role
We are seeking a skilled System Administrator Specialist to join the Corporate IT team, with good experience in GLPI ITSM and CMDB, while also providing Level-2 support for corporate IT services.
Your responsibilities
- Ensure that IT services are structured, automated, measurable, and reliable
- Work between the Service Desk (L1) and Infrastructure / Expert teams to ensure incidents, requests, changes, and assets are properly managed in GLPI
- Work with Level 2 Experts to develop strategies, standards, IT skill sets and infrastructure directions
- Deliver professional and timely services in relation with all office IT-infrastructure
Your qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
- 5–7 years of relevant experience enterprise IT support preferably in GLPI administration
- Strong knowledge of ITIL processes (Incident, Request, Change, Asset, CMDB)
- Proven experience in:
- Designing and maintaining workflows, approvals, SLAs, escalation rules, and forms
- Asset Management and CMDB with accurate relationships and lifecycle tracking
- GLPI automation, scripting, and integrations
- Dashboards, reporting, service catalogs, and knowledge base - Experience collaborating with L2 expert and infrastructure teams on:
- Windows environment: Active Directory, Group Policy, Windows Server, Windows endpoints
- Microsoft 365 (Exchange, Teams, SharePoint)
- Authentication, access, and security policies - Linux environment (Intermediate):
- Linux servers and services
- Log analysis and service troubleshooting
- macOS workstation support basic - Proficiency in PowerShell scripting for automation and task management
- Prefer working Shift-time (Support Group wide in Swiss timezone)
- Flexible shift with compensation to be discussed during the interview process
Nice to have
- Certifications Azure Administrator Associate or equivalent
- Excellent oral and written communication skills, with strong interpersonal and presentation abilities
- Ability to design efficient processes and work independently in a fast-paced environment
- Flexibility to adjust to changing requirements, schedules, and priorities
- Proven ability to mentor and provide technical guidance to team members
Why you’ll love working here
- Professional European-based company
- Attractive salary
- Performance bonus of up to 4 months‘ salary
- Opportunities for travel to Europe
- Hybrid home/office working model
- Flexible working time
- Structured training & development roadmap
- Good work-life balance
- Premium healthcare insurance
- Loyalty programs
- Well-being activities
- Annual company trips and team-building events