About this role
Growe welcomes those who are excited to:
-
Respond to customer queries via live chat, or email regarding account issues, payments, games, bonuses, or platform navigation;
-
Clarify questions related to betting odds, how bets are settled, and how winnings are calculated;
-
Assist with issues related to deposits, withdrawals, and other payments;
-
Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws;
-
Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.
We need your professional experience:
-
0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support);
-
English proficiency at an Intermediate level or higher;
-
Proficient knowledge of customer service, and standard practices and procedures;
-
Knowledge of sales principles and methods;
-
Able to maintain customer confidentiality.
We appreciate if you have those personal features:
-
Excellent verbal and written communication skills;
-
Attention to detail;
-
Problem-solving skills.
We are seeking those who align with our core values:
-
GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
-
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
-
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.