Customer Service Representative

Position Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients' customers. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Job Details: 

• Work from home until further notice
• Work Schedule: Shifting | 4x12 schedule. The Support provided by the client is 24x7, and we are looking for people who are very flexible when it comes to the shift.
• Training Schedule: Monday to Friday | 8:00 AM – 5:00 PM Manila Time (One Month)

Responsibilities:

• Respond to customer queries via phone, email or chat.
• File/create tickets on customer interactions
• Familiarize yourself with products and services offered by the client
• Record all customer interactions
• Escalate issues to another department as needed
• Ensure Customer satisfaction and provide professional customer support.
  • We are not expecting huge traffic of incoming calls at the start, so you maybe tasked to do the following during downtime:
    • Annotation-Some basic QA task

Qualifications:

• At least 2 years’ experience in a customer service role
• Excellent English communication skills
• Experience with Zendesk (Nice to have)
• Amenable in working at any shift including weekends
• Good phone etiquette