About this role
Company Description
Founded in 2012, AUTO1 Group is now Europe’s leading car trading platform. As an independent multi-brand platform, AUTO1 Group is aimed primarily at the used car trade and offers over 60,000 professional partners the opportunity to access a diversified portfolio of more than 30,000 vehicles. By connecting buyers and sellers through technology the company enables dealers and consumers to trade seamlessly throughout Europe.
For more information please visit www.auto1-group.com
Job Description
Role:
- Design and configure conversational voice bot flows using Parloa, starting with rule-based automation and evolving into more complex logic.
- Learn to manage and update Twilio IVR setups to ensure smooth call routing and a good user experience.
- Support the migration of existing voice bots to Parloa AMP and contribute to technical and architecture improvements.
- Troubleshoot production issues, fix logic errors in voice flows, and monitor performance to improve automation results.
- Work closely with product owners and linguists to implement translations, document voice flows, and ensure a consistent bot tone.
Qualifications
Skills:
- Strong understanding of basic programming logic, including variables, if/else conditions, and loops, with preference for JavaScript or TypeScript.
- Comfortable using CLI tools and having a basic understanding of how REST APIs and JSON work.
- Able to break down complex problems into clear logical steps and explain processes in a structured way.
- Motivated to learn and work with conversational AI and telephony tools such as Twilio and Parloa.
- Fluent in English, with additional languages considered a strong plus.
- Curious, proactive, and eager to grow in a fast-paced, technology-driven environment.
We offer:
- Work in a dynamically developing international company in the automotive industry
- A regular employment contract with a highly competitive fixed salary
- Openness to the implementation of new ideas to improve the company's operation
- Friendly working atmosphere in a team focused on cooperation
- Excellent professional development opportunities in a dynamic environment
Additional Information
The place of work will be at: Dritan Hoxha – Kompleksi e-88, Laprake, Tirana
The shifts provide a total of 40 hours per week, from Monday to Friday 09:00-18:00.
If you think you are the right candidate you can send your CV
Contact :
355675039121