About this role
Business Analyst Mortgages (fixed term)– Product Family ING Wonen
ING is one of the leading players in the Dutch mortgage market. We are proud of this and want to maintain that position. As a Senior Customer Journey Expert (CJE) - ING Wonen you play a key role in this. Will you join our Product Area Digital & Growth to realize this ambition?
We are building a strong foundation with best-in-class IT systems. A program has been set up to migrate our current processes and systems to an external partner (Morse). You will participate in this program by defining, refining and testing business requirements, next to drafting and testing the Origination processes. It is a fixed term position for max. 12 months.
Morse operates in a complex, challenging working environment, so we maintain high standards. You need to have deep and proven mortgages knowledge and at least 7-10 years of experience as a business analyst in this market, particularly in de originations domain. You are an expert in defining business requirements and in implementing business improvements in complex (banking) environments. You are a sharp thinker but also someone who takes initiative, a self-starter who gets things done. You are flexible, decisive, results-oriented, and not afraid to think outside of the box. You can easily engage with various internal and external stakeholders.
Of course, you will not do this by yourself. You work together with an enthusiastic bizdevops team of skilled and highly-motivated experts who, like you, are committed to delivering the best possible outcomes for our customers. You work in a fact-based manner with attention to risks, cost and benefits. Does this sound like you and energize you? Then this might be your ideal new assignment!
Role and responsibilities:
You have deep knowledge of mortgage products, services and processes and are able to translate this into business requirements and processes (e.g. in ARIS tooling);
You have a proven track record in implementing business improvements in the mortgages originations domain, including drafting and executing test scenarios;
You have excellent stakeholder skills: communicate carefully, sharply, and sensitively with important (internal and external) stakeholders;
Preferrable you have experience in migrating/ outsourcing processes to an external partner, including drafting and executing test scenario’s;
You have a strong affinity with IT and experience in the Agile way of working.
As a Business Analyst you work partly (2-3 days a week) in the office and partly from home ("hybrid working"). Together with your team, you make appointments about this. We adhere to Agile principles, giving you the space to fully utilize your knowledge and experience and bring out the best in yourself every day.
How to be successful?
We hire smart, ambitious people like you for your potential! Our greatest expectation is that you remain curious, keep learning, and take responsibility. In return, we support your development into the best version of yourself.
Your profile:
- A relevant education at a minimum of HBO level (higher professional education), supplemented by at least 7 years of relevant work experience as a business analyst/ project manager in the mortgage market and a (complex) Agile work environment;
- Self-starter with strong and proven track-record in delivering business improvements;
- Strong analytical and data-driven mindset;
- Ability to distinguish between primary and secondary matters;
- Excellent stakeholder management skills;
- Flexible and enthusiastic;
- Excellent communication skills, both Dutch and English;
- Enjoys collaborating within a motivated and ambitious team.
Want to apply directly?
Please upload your CV and motivation letter by clicking the “Apply” button.
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