Associate Customer Service Representative

Job Details

Job Location: Little Rock, AR - Little Rock, AREducation Level: NoneTravel Percentage: None

Job Title:
Associate Customer Service Representative II

Job Description:
The Associate Customer Service Representative II is responsible for responding to customer inquiries via telephone or email, providing problem resolution in alignment with the organization’s service standards.
Key Responsibilities:

• Handle customer inquiries and resolve issues promptly and professionally.
• Analyze customer service needs and communicate effectively with service and technical departments.
• Solve basic customer problems while ensuring a positive customer experience.
• Frequently report to the Customer Service Manager.

Experience Level:

• Level II: 3–5 years of experience in customer service or a related field.

Qualifications