Technical Support Specialist

Deligo is a leader in visual AI self-checkout for the convenience retail industry, trusted by global brands like Compass, Sodexo, Marks & Spencer, and Spar.

We build advanced visual AI — developed by a top-notch machine learning team — to recognize food and retail items instantly. No barcodes, no manual scanning. Just place your items and tap to pay — it’s that simple. The result: a magical experience that improves everyday lives by saving time standing in checkout lines.

But this isn’t just exceptional tech: We are a tight-knit team of curious, passionate and ambitious builders who take pride in our craft and value trust in everything we do. If you’re looking to join a rocket ship and help redefine the future of AI-powered checkout, we’d love to meet you! 🚀

Role at a glance

We are seeking a dedicated Technical Support Specialist to join Deligo’s Operations experts. As a member of the team, you will provide expert assistance to our customer, ensuring seamless operation and satisfaction with our product.

How you’ll make a difference

• Provide customer support via different interfaces like live chat and email
• Lead and deliver new location’s deployments
• Diagnose and troubleshoot issues, escalate is required
• Assist customer with setup and configuration
• Document and track customer interactions and solutions
• Execute scheduled (daily, weekly, bi-weekly, etc.) reporting activities
• Improve our AI success results through data analysis and enhancement
• Contribute to knowledge base articles and support documentation

What makes you a great fit

• Proven experience in customer or sales support roles
• Strong English language skills
• Strong problem solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Technical savviness to tackle tricky issues
• Willingness to work flexibly, as we cover 8-18 in shifts (8-16/10-18)
• Willingness to travel (around 20% of the time to our clients, mainly across EU and UK) ✈️

Bonus

• Experience working in a fast paced, startup or scaleup environment
• German or French language skill

Why join us

• Opportunity to join at an early stage, making a visible impact in a fast-scaling startup
• Real influence on how our products and processes evolve, with freedom to innovate
• A collaborative, creative, and transparent culture where contributions are recognized
• A spacious, shiny, dog-friendly office in the heart of Budapest with great transport, tasty snacks, and vibrant team events
• High-tech equipment
• Flexible working hours and hybrid approach
• Competitive salary

Details

• Start: As soon as you are ready
• Location: Budapest - we operate with an office-first approach, typically requiring 3-4 days per week in-office
• Contract: Permanent
• Compensation: Competitive package based on experience

We’re looking forward to receiving your application!